Hi, I’m
Yasar Ahamd
Waiter
Riyadh,01
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
years of professional experience
Work History
AL KHOZAMA BANQUET HALLRiyadh
Captain Waiter (Supervisor)
11.2013 - Current
Job overview
- Company Overview: CR:1010296911, CC:241250
- Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests' needs.
- Collaborated with chefs to accommodate dietary restrictions or special requests from guests.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Mentored junior wait staff members through constructive feedback sessions aimed at improving their service skills over time.
- Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
- Assisted in inventory management by tracking supplies and placing orders as needed.
- Trained and managed dining room staff with diverse service backgrounds.
- Served as a liaison between kitchen staff and guests, communicating special requests or allergy concerns effectively.
- Addressed diners' complaints and provided recommendations for resolution.
- Managed a team of junior wait staff, ensuring high-quality service and adherence to company standards.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Participated in monthly team meetings to discuss ways to improve overall company operations.
- Maintained cleanliness and organization in all front-of-house areas, contributing to an inviting atmosphere for guests.
- Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
- Promoted a safe work environment by adhering to health codes and sanitation guidelines at all times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised server staff and simultaneously served personal section of tables.
- Bussed and reset tables to keep dining room and work areas clean.
- CR:1010296911, CC:241250
PEARL CONTINANTAL HOTELRAWALPINDI
Waiter
08.2010 - 10.2012
Job overview
Education
GHS Lal Qilla
Associate of Arts from Islamic Studies
01.2007
University Overview
- Board: MALAKAND BOARD
- GPA: 62%
AIOU
Associate of Arts from Islamic Studies
01.2006
University Overview
GHS Manial
Associate of Science from Physics
01.2005
University Overview
- Board: MALAKAND BOARD
- GPA: 60%
Skills
- MS Office (Word, Excel, Power Point)
- Strong motivational and leadership skills
- Excellent communication skills
- Employee Motivation
- Strategic Planning
- Staff Discipline
- Convincing ability
- Strong interpersonal skills
- Ability to produce best result in pressure situation
- Ability to work as individual as well as in group
- Inventory Control
- Staff Development
- Operations Management
- Staff Management
Languages
English
English
Arabic
Urdu
Hindi
Locations
Locations
- Riyadh, Riyadh, Saudi Arabia, 12211
- KPK, KPK, Pakistan
- Islamabad, Islamabad, Pakistan
- Rawalpindi, Punjab, Pakistan
Personal Information
Personal Information
- Religion: Islam
- Visa Status: Transferable
- Date of Birth: 1988-12-11
- Nationality: Pakistani
- Marital Status: Married
Timeline
Captain Waiter (Supervisor)
AL KHOZAMA BANQUET HALL
11.2013 - Current
Waiter
PEARL CONTINANTAL HOTEL
08.2010 - 10.2012
GHS Lal Qilla
Associate of Arts from Islamic Studies
AIOU
Associate of Arts from Islamic Studies
GHS Manial
Associate of Science from Physics
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