Yasser Youssef

Work History

ALJ Finance

Jeddah, Saudi Arabia

01.2019 - Current

I&O head is to lead and manage the IT infrastructure and operations function to ensure the reliable and efficient delivery of IT services, support business operations, and contribute to the organization's strategic goals.
The primary goal is to ensure the smooth and efficient operation of the organization's technology infrastructure and systems to support business operations.
Established clear budgets and cost controls strategies to meet objectives.
Planned daily operations to maximize productivity, monitoring KPIs to promote consistent progress towards targets.
Translated top management directives into actionable front-line policies and implemented changes with staff.
Delivered impressive business growth while creating cost-effective solutions to meet required budget.
Secured process improvements for increased quality, compliance and efficiency.
Designed and implemented training to further develop staff based on business goals.
Drove continuous improvement and innovation in collaboration with management team.
Cultivated culture of continuous improvement, clearly outlining objectives and ideal processes.

ALJ Finance

Jeddah, Saudi Arabia

07.2012 - 01.2019

Manage and lead IT projects & operation, this include Program (Projects) Management, Planning & Monitoring (Service Desk operation), IT policies and procedures, Office Technology and Staffing / Empowering. To provide effective and efficient IT services ensuring that daily business operations running in effective and efficient manner and enabling business growth.
Define, Build, maintain and secure IT services catalogue assuring added value to organization.
Streamline IT services deliverables with business strategy enabling business objectives.
Standardized IT services processes and align with ITIL framework guidelines to eliminate resources waste.
Maintained organizational compliance with applicable legislation and regulations.
Managed high-performing teams to deliver quality customer service and stable profits.
Allocated resources to teams and projects based on need, performance and availability.
Recruited and managed senior staff with focus on delivering clear results.

ALJ Finance

Jeddah, Saudi Arabia

07.2011 - 07.2012

Manage and lead support and services projects & operation, this includes support for Hardware software and LAN/WAN operation, to provide effective and efficient IT services ensuring that daily business operations running in effective and efficient manner.
Ensuring that IT services meet the needs of users, maintain high levels of availability and performance. and align with business goals.
Manage service delivery, handle incidents and service requests, and work to improve service quality and efficiency.
Manages information technology (IT) tasks and staff, establishes relationships with external clients, services computer systems and software, and maintains computer networks and user connectivity.

ALJ Finance

Jeddah, Saudi Arabia

07.2008 - 07.2011

Led ongoing management and improvement of end user device management service to 3200 users.
Managed technology resources within department budgets.
Analysed system and software requirements to meet operational needs.
Developed and maintained comprehensive project documentation, aligning with business objectives.
Facilitated regular team meetings and status updates, promoting clear communication and alignment.
Oversaw execution of IT projects from inception to execution.

ALJ Finance

Jeddah, Saudi Arabia

11.2005 - 07.2008

Scanned systems, diagnosing and correcting equipment failures and performance issues.
Implemented Connectivity projects and assure users accessibility.
Supported various operating systems and server technologies.
Assisted various departments in maintaining network security and configured remote routers and firewalls.
Troubleshot network issues and provided rapid solutions to limit downtime.
Optimized network operation through focused configuration and monitoring.

IbnSina Technical Institute

Riyadh, Saudi Arabia

03.2002 - 11.2005

Coordinated delivery of training programs to suit clients' schedule for optimal satisfaction.
Designed training and development programs for individual and group instruction.
Created easy-to-understand training materials tailored to different audiences.
Used different tools to support blended learning efforts.
Advised colleagues on potential uses of existing and new technologies.