Yazed Abu Salem
Partnerships Manager
Riyadh
Summary
A driven and creative Partnerships Manager with a passion for entrepreneurship, e-commerce, and food tech startups. With experience in e-commerce, business development and sales, I bring together thought-leaders and organizations to build strong, long lasting partnerships. With an out of the box approach towards problem solving and a relentless drive towards achieving goals, I'm committed to creating meaningful collaborations that bring value to all involved parties.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Growth Partnerships Manager
Deliverect
Saudi Arabia
03.2023 - Current
- Joined business development meetings and supported market outreach plans to improve business development.
- Developed annual account objectives and formalized client communications for communication of goals and plans.
- Created a 1.5 million SAR pipeline within 3 months of joining
- Handle a range of partner accounts ranging from Point of Sale Systems to Online delivery Aggregators , 3PL companies and other players in the Food-tech industry
Channel Sales & Partnerships Associate
City Storage Systems (Otter)
Riyadh
05.2022 - 02.2023
- Created ten's of partnerships with Delivery channels, 3PL Companies and various stakeholders in the F&B Industry
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Negotiated API License fees with senior stakeholders (CXO's)
- Exceeded API Sales targets and set regional records
- Improved business processes to increase productivity and align channel sales department with organization.
- Met and exceeded targets and growth metrics within assigned partner accounts.
- Assessed, clarified and validated partner needs to nurture relationships and achieve success.
- Developed solutions with partners to aid in winning new business.
- Managed potential channel conflict by fostering excellent communication and strict adherence to channel rules of engagement.
- Stakeholders are CXO'S
Business Development Representative
Foodics
Riyadh
11.2021 - 06.2022
- Networked among local business and community organizations to develop leads and generate business.
- Prospected over 1 million SAR in qualified leads over the course of a year
- Help secure over a quarter of a million SAR in new business
- Maintained updated records in CRM to meet requirements of sales team
- Used CRM to handle current portfolio and prospective leads.
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Negotiated contracts and closed sales with new and existing clients.
- Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
Co-Owner
Al Shoola Store
Riyadh
09.2019 - 12.2022
- Developed business from scratch
- Conducted research on competitors, emerging trends within industry and capitalized on finds to develop creative ways to sell products traditionally sold via physical retail outlets via an online store
- Fostered new business with prospective wholesale clients via cold calling and door to door sales tactics, at times involving domestic travel
- Experimented with different business optimization techniques like implementing cloudbased accounting and delivery route optimization apps such as QuickBooks & Circuit, respectively
- Generally managed and oversaw all aspects of business including operations, hiring & outsourcing, warehouse management, import & customs clearance, and product distribution
- Set up & managed marketing strategies which involved utilizing paid advertising platforms such as Google Ads
Customer Experience Representative
CCC by stc - Saudi Tourism Authority
Riyadh
09.2020 - 04.2021
- Interacted with and assisted a variety of clients and stakeholders including residents, tourists, accommodation providers and travel agencies, in 3 languages via call & messaging
- 1500+ client interactions with outstanding quality level and zero quality violations
- Promote VisitSaudi campaigns, tourism packages and the various destinations across Saudi Arabia using interpersonal & persuasion skills
- Fast-paced environment
- 2 – week (24 hour) rotating shift cycle
- Educate & inform clients on relevant Ministry of
- Tourism rules, regulations, and latest updates
- Use Microsoft 365 Dynamics CRM & Zen Desk to track requests, document problems and record solutions offered.
Executive Secretary
Al Arrab Contracting Company
Riyadh
11.2015 - 11.2016
- Training ending with employment) program - Was taught a variety of administrative, technical and communication sciences - Professional in-depth MS office training
Education
Bachelor of Science - E-Commerce/Electronic Commerce
08.2022 - Current
Bachelor of Science - Business Administation And Media Studies
08.2018 - 01.2020
- Grade: Not completed (discontinued due to pandemic)
- - Attended Monash University for 3 semesters (Double Bachelor's degree in Business Administration and Media Studies
- - Coursework in:
Management, Media Studies, Marketing theory and practice, Micro Economics, Communication technologies, World History & Politics, Globalization, Accounting for Managers
Skills
Customer Serviceundefined
Timeline
Growth Partnerships Manager - Deliverect
03.2023 - Current
Saudi Electronic University - Bachelor of Science, E-Commerce/Electronic Commerce
08.2022 - Current
Channel Sales & Partnerships Associate - City Storage Systems (Otter)
05.2022 - 02.2023
Business Development Representative - Foodics
11.2021 - 06.2022
Customer Experience Representative - CCC by stc - Saudi Tourism Authority
09.2020 - 04.2021
Co-Owner - Al Shoola Store
09.2019 - 12.2022
Monash University - Bachelor of Science, Business Administation And Media Studies
08.2018 - 01.2020
Executive Secretary - Al Arrab Contracting Company
11.2015 - 11.2016
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