Yousef Al Ahmadi
Medina,SA
Summary
A young professional dedicated to become a great hospitality figure to lead the Kingdom to reach its fullest potential in the hospitaliy industry.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Guest Relations Expertie
Dar Al Iman Intercontinental
Medina, Medina Region
03.2022 - Current
- Offered professional, efficient point-of-sale service to minimise queuing time and maximise customer satisfaction.
- Managed 100 + daily reservations using PMS.
- Reported escalated concerns to management for resolution.
- Communicated with staff members to facilitate special requests.
- Developed marketing plans to support department strategies.
- Handled guest complaints to protect brand reputation.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
Front Office Receptionist
Dar Al Iman Intercontinental
Medina, Saudi Arabia
08.2019 - 03.2022
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Calculated billings and hotel charges and provided receipts.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Achieved 5-star reviews by delivering outstanding customer service.
- Scheduled and made reservations for guests using hotel and management software.
- Submitted incident and activity reports to manager to inform future decision-making on policies.
Education
International Language And Literature. - English Assessment Program.
EC English Languages School.
San Diego, California USA. 01/2018 - 09/2019
Diploma of Education - Renewable And Alternative Energy
Technical And Vocational Training Coperation.
Medina, Medina Region /2016 - /2018
Skills
- Microsoft Office
- Hospitality Service
- VIP Guest Experience
- Multitasking And Prioritisation
- Professional appearance
- Memorization and recall
- Conflict Management
- Business Operations understanding
- Hospitality and events experience
- Upselling strategies
- Dispute resolution
- Work flow planning
Languages
Arabic
Native
English
Upper intermediate
Certification
MOT Tourism International Trailblazers Program.
Switzerland, Geneva - Oct 2022.
- Swiss Hotel Management School.
Harvard ManageMentor.
Medina - Nov 2022.
- Business Plan Development.
- Time Management.
- Leading People.
Timeline
Guest Relations Expertie
Dar Al Iman Intercontinental
03.2022 - Current
Front Office Receptionist
Dar Al Iman Intercontinental
08.2019 - 03.2022
International Language And Literature. - English Assessment Program.
EC English Languages School.
01/2018 - 09/2019
Diploma of Education - Renewable And Alternative Energy
Technical And Vocational Training Coperation.
/2016 - /2018
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