Yunus Khan
Riyadh,Saudi Arabai
Summary
Dynamic professional with a strong foundation in leadership across diverse environments, adept at inspiring motivation and fostering influential communication. Demonstrates exceptional interpersonal effectiveness and ethical conduct, with a proven track record in sales strategy development and contract negotiations. Skilled in customer relationship management systems and knowledgeable of regulatory standards, with a focus on staff recruitment to drive organisational success.
Overview
4
4
Languages
1
1
Certification
4
4
years of post-secondary education
25
25
years of professional experience
Work history
Sr Customer Support Agent
Sangam Travels Jhunjhunu
Jhunjhunu, India
2001.03 - 2005.03
- Handled passenger mail and phone queries for domestic and international tickets.
- Answered ticket, Haj, and Umrah questions via phone and email.
- Processed visa documents for all GCC Haj and Umrah travel requests.
- Managed emigration processing for ECR requirements.
- Coordinated consolidator ticketing and supported corporate clients, IATA, and non-IATA agents.
- Handled ticketing operations including revalidation, reissues, and partial or full refunds.
- Provided Low Cost Carrier service support for ticket sales and changes.
- Closed Daily Sales Report entries each day on schedule.
Skill Testing - Manpower
Akbar Group
Sikar - Rajasthan, India
2005.04 - 2009.03
- Managed manpower consultancy recruitment across all construction labour categories.
- Coordinated recruitment meetings with delegates from various companies and countries.
- Controlled interview records, then arranged emigration visa stamping and tickets.
Assistant sales manager
Riya Travel &Tours (India) Pvt Ltd
Jaipur, India
2009.04 - 2016.03
- Handled supervision emails and phone queries for domestic and international tickets.
- Rechecked staff-issued tickets to prevent errors and travel disruptions.
- Coordinated with airlines for best deals and latest schedule updates.
- Supervised office sales coordination, meetings, and regular idea sharing.
- Handled consolidator ticketing and coordinated partner agent sales.
- Resolved ADM and ACM items between staff and airline counterparts.
- Monitored corporate client ticketing cycles for revalidation, reissue, and refunds.
Corporate Sales Supervisor
Al-Khodari Travel & Tourism
Dammam, KSA
2016.06 - 2017.12
- Dealing with sub agents for smooth ticketing and customer servicing.
- Support customers and sales colleagues during counter sales and enquiries.
- Responding quickly by email to individual, group, and booking queries.
- Making domestic and international tickets according to customer travel needs.
- Handling date changes, re-issues, and refunds through the ticket system.
- Coordinating with airlines on new offers and promotional activity rollouts.
- Supervising email and phone queries for domestic and international tickets.
- Coordinating with airlines for deals and latest information updates.
- Supervising office staff for sales coordination, meetings, and idea sharing.
- Managing consolidators, ticketing, and client services via IATA and non-IATA.
- Monitoring corporate ticketing cycles for revalidation, re-issues, and refunds.
- Monitoring low cost carrier ticket services for process accuracy.
Airline Relation/Operation Manager
Akbar Alam Travel & Tourism
Riyadh
2018.03 - Current
- Conducted business discussions with airline and GDS sales teams to drive alignment.
- Led searches for new locations and offices to expand sales visibility.
- Owned daily coordination with franchises and offices to address key blockers.
- Managed account and payment issue reviews with the accounts department.
- Directed staff support for ticket issuance, reissue, and refund handling.
- Provided weekly reporting to the CEO covering sales performance and market positioning.
- Set plans for sales growth and visited corporate clients for commercial engagement.
- Oversaw GDS training for new staff using Amadeus Galileo and Sabre systems.
- Directed airline update sharing across branches and franchisees for standard messaging.
Education
10th standard -
Rajasthan Board
1994.07 - 1995.06
12th standard -
Rajasthan Board
1997.06 - 1998.07
Graduation -
Rajasthan University
1999.03 - 2001.06
Skills
- Inspiring motivation
- Influential communication
- Interpersonal effectiveness
- Ethical conduct
- Leadership in diverse environments
- Knowledge of regulatory standards
- Customer relationship management systems
- Sales strategy development
- Contract negotiations
- Staff recruitment
Certification
- IATA certified from Air India Staff College Bombay.
- Diploma in Computer Application.
- Training done from GDS.
Personal Details
Father’s Name : YUSUF KHAN
Date of Birth : 10-JAN-1980
Nationality : INDIAN
Marital Status : MARRIED
Date: 31-Jul-26
Place: Riyadh
Languages
Hindi
Native
English
Fluent
Arabic
Fluent
Urdu
Fluent
Accomplishments
I am deeply honored to receive this prestigious recognition from our valued airline partner, accepted on behalf of our company.
Below awards we got from Airline
1. Rising Star Award - Fly Adeal
2. Golden Award - Saudi Arabian Airlines
3. Top Travel Agent Award - Pakistan International Airlines
4. Best Performance Award - Gulf Air
5. Best Seller Award - Air Arabia
6. Top Agent - Air Blue
7. Best Productive Agent - Biman Bangladesh Airlines
8. Outstanding Performance Agent - Qatar Airways
Timeline
Airline Relation/Operation Manager
Akbar Alam Travel & Tourism
2018.03 - Current
Corporate Sales Supervisor
Al-Khodari Travel & Tourism
2016.06 - 2017.12
Assistant sales manager
Riya Travel &Tours (India) Pvt Ltd
2009.04 - 2016.03
Skill Testing - Manpower
Akbar Group
2005.04 - 2009.03
Sr Customer Support Agent
Sangam Travels Jhunjhunu
2001.03 - 2005.03
Graduation -
Rajasthan University
1999.03 - 2001.06
12th standard -
Rajasthan Board
1997.06 - 1998.07
10th standard -
Rajasthan Board
1994.07 - 1995.06