Zahra Saeed
Summary
A smart woman who is fully aware of marketing and all the requirements of a private business, she has strong communication skills, problem-solving, management and lateral thinking, and the ability to provide high-quality .
Overview
10
10
years of professional experience
1
1
Certification
Work History
Saudi Ground Services Company
Customer Services
02.2024 - 08.2024
- Meet and Greet Services - receiving the passenger's requested from Hayyakom website and providing the service that was chosen starting from gate of airplane
- Customer Services Agent. - cutting the boarding ticket through the Tim sys and shipping the passenger luggage .
Majed Al Futtaim
Customer Service Manager
01.2019 - 01.2020
- Strong leader of customer support staff.
Samba Bank
Customer Service Officer
08.2016 - 09.2018
- I was working at samba banking for customer services officer .
- Assisted customers with varying questions and concerns .
- using product knowledge and service expertise to resolve issues promptly .
Aljazerra Bank
Sales Officer
05.2015 - 07.2016
- I was working at Al-Jazeera bank position is sales officer highlighted product features and benefits in line with customer needs, securing high-value sales.
Alawwal Bank
Real Estate Agent
03.2014 - 04.2015
- Promoted property sales through adverts, open houses and participation in multiple listing services.
Education
Diploma - University Imam Muhammad bin Saud
Computer Applications
05-2011
Skills
- Patience under pressure
- Service excellence
- Ticketing systems
- Complaint management
- Email etiquette
- Service level agreements understanding
- Customer Relationship Management Software ( CRM )
- Effective problem solver
- MS Office proficiency
- I worked on more than one system such as: ( CRM , FDI , AVAYA , STAR , TIM )
Certification
- Immunization Certificate from Central Banking & Finance - Samba Bank.
- Effective Communication Skills Course from Central Banking & Finance - Samba Bank.
- Selling Skills Course from Central Banking &
- Finance - Samba Bank
- MAF Customers Experience Principles.
- Completed an English Course to level4 From Al-Khaleej Language Institute (Direct English Canter).
- Management Time Certificate from Al -Othaim Female Canter for Community Service & Training.
- Personal Planning Skills Certificate from Al -Othaim Female Canter for Community Service & Training.
- Airport Familiarization from SGS Company
- General Aviation & Safety Fundamentals from SGS Company
- Induction Program from SGS Company
- Meet and Greet Principles from SGS Company
- Introduction to Cybersecurity from SGS Company
Languages
English, Arabic
Native language
English
Upper intermediate
B2
Timeline
Saudi Ground Services Company
Customer Services
02.2024 - 08.2024
Majed Al Futtaim
Customer Service Manager
01.2019 - 01.2020
Samba Bank
Customer Service Officer
08.2016 - 09.2018
Aljazerra Bank
Sales Officer
05.2015 - 07.2016
Alawwal Bank
Real Estate Agent
03.2014 - 04.2015
Diploma - University Imam Muhammad bin Saud
Computer Applications
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