Zahrah Alahmari
Riyadh,Saudi Arabia
Summary
Dedicated individual aspiring to pursue career in insurance industry. Enthusiastic to acquire knowledge of insurance policy underwriting, claims management and customer service. Committed to complying with insurance regulations and applying best practices.
Overview
2
2
years of professional experience
Work History
Insurance officer
Sigal Clinics
Riyadh, Saudi Arabia
03.2023 - Current
- Advised clients on coverage and claims to assist with informed decisions.
- Send approvals and make follow up if there is needed.
- Answered policy and premium questions to increase customer satisfaction.
- Advised public, service managers and senior management on insurance-related matters.
- Supported efficient claims processing by adhering to established processes.
- Spent ample time with each customer going over and explaining documents to ensure that they understood key information.
E-Commerce Store owner
online
Riyadh, Riyadh Region
01.2023 - Current
- Applied digital marketing tactics to drive business growth and awareness.
- Enhanced new product awareness by posting engaging images to company websites and social media accounts.
- Tracked industry and consumer trends to identify opportunities to boost sales.
- Oversaw budget management to keep to financial targets.
Call centre agent
Sigal Clinics
Riyadh, Saudi Arabia
03.2022 - 03.2023
- Maintained accurate knowledge of current services to provide informative customer advice.
- Made 100 + outbound calls to businesses and individuals daily.
- Acted as first point of contact for customer issues and queries.
- Booking and coordinating appointments together with clinics, laboratories and doctors to make the service easy and accessible with the highest levels of professionalism.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Education
Bachelor of Arts - English Literature
King Khaled University
Saudi ArabiaSkills
- Administrative skills
- Digital marketing
- Social media marketing
- Customer service activities
- Relationship building
- Leadership
- Communication skills
Timeline
Insurance officer
Sigal Clinics
03.2023 - Current
E-Commerce Store owner
online
01.2023 - Current
Call centre agent
Sigal Clinics
03.2022 - 03.2023
Bachelor of Arts - English Literature
King Khaled University
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