TSPLUSE
ZUHAIR ZAWQARI
IT MANAGER
Alkhobar,Ash Sharqīyah
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Experienced customer service professional bringing 4 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about Types regulations and standards.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
Work History
IT MANAGER
ESTRDAD GROUP, KSA
Alkhobar, Ash Sharqīyah
01.2016 - Current
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Customized and repaired technology based on staff requests.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Updated customers and senior leaders on progress and roadblocks.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Oversaw IT department operations and training.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Partnered with project team members to identify and quickly address problems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Assisted in development of long-term strategies to grow department and resources.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Coordinated technical training and personal development classes for staff members.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Wrote policy, procedure and manuals governing internal IT use.
- Created and terminated user's accounts from start to finish in business applications.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Customer Service Manager
Computer Friend, YEMEN-SANAA
02.2013 - 12.2015
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Recorded and maintained relevant notes for each client and work order.
- Patched software and installed new versions to eliminate security problems and protect data.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Monitored systems in operation and quickly troubleshot errors.
- Promoted efficiency among departments with prompt resolution of system issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Submitted service tickets for equipment maintenance requests.
Education
YEMEN - undefined
at al_hawrash high
School, Yarmouk university
01.2000 - 01.2003
Jordan. Information technology infrastructure Also I have a Microsoft certi cation in(installing, con guring, and administering Microsoft windows - undefined
Sana
01.2005 - 01.2008
DIPLOMA - undefined
Yarmouk University
Bachelor's degree - undefined
Sana`a University
Skills
English
Accomplishments
Redevelopment the IT department infrastructure and team from scratch, and now we are authorized from ARAMACO and Government authorities as a CYBER-SCURITY APPROVAL.
Software
2X
Microsoft
Windows servers
IPHONE
WAN/LAN/VPN
Security software
Networking software
Zoho products
YEASTAR
Dryteck
Lots CRM /ERP
Interests
Have a good career that ensure good life
Certification
Training with MTN telecom in data center , networking
Timeline
Introduction to system analysis
11-2021
Paython networking introduction
11-2020
VMWare VSPHERE 6.5
09-2019
IT MANAGER
ESTRDAD GROUP, KSA
01.2016 - Current
2X solution expert
10-2015
Customer Service Manager
Computer Friend, YEMEN-SANAA
02.2013 - 12.2015
Training with GIA General Investment Athuority
09-2012
Training with SABAFON Yemen data center , networking
10-2011
Training with MTN telecom in data center , networking
11-2010
Jordan. Information technology infrastructure Also I have a Microsoft certi cation in(installing, con guring, and administering Microsoft windows - undefined
Sana
01.2005 - 01.2008
YEMEN - undefined
at al_hawrash high
School, Yarmouk university
01.2000 - 01.2003
DIPLOMA - undefined
Yarmouk University
Bachelor's degree - undefined
Sana`a University
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