Abdallah AlMadani
Jeddah
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
14
14
Certifications
2
2
Languages
Work History
Flagship Manager
Zain Saudi Arabia Mobile Telecommunication
Jeddah
08.2022 - Current
- Handling flagship operation (Shop performance - Customers Complaints - Operation Issues – financial – Stock Control -Operation Reporets)
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Flagship Supervisor
Zain Saudi Arabia Mobile Telecommunication
Jeddah
11.2018 - 08.2022
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Handling flagship Showroom operation (Schedule - QMS - Guidelines - Customers Complaints - Operation Issues)
Regional Facilitators
Zain Saudi Arabia Mobile Telecommunication
Jeddah
01.2015 - 11.2018
- Handling all required tasks from region and GM office
- Set region target & KPIs for chanels, shops & users leave.
- Assessed sales reports, identified business standing, quality reports and reported to region GM.
- Preparing Monthly & yearly KPIs reports
- Handling region projects (Expansion - Revamp - Hajj Season...ets)
- Handling operation issues related to region
Franchise Coordinator
Zain Saudi Arabia Mobile Telecommunication
Jeddah
05.2012 - 12.2014
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to management with great detail.
- Handling sales area and coordinate with partners to achieve sales target & KPIs
- Ensuring the implementation of quality standards and procedures
Marketing Segment Specialist (HVC Segment)
Zain Saudi Arabia Mobile Telecommunication
Riyadh
01.2011 - 04.2012
- Developed production plans and organized resources to achieve prompt delivery of projects.
- Liaised with directors, actors and other creative staff to successfully complete projects.
- Coordinated with vendors to obtain supplies needed for shoots at best value for money.
- Monitored production and evaluated performance against set targets, making adjustments to areas of weakness.
- Improved production company operations and profitability by applying new technologies and fostering evolution of production standards.
- expand segment base & increase ARPU
Call Center Representative
Zain Saudi Arabia Mobile Telecommunication
Jeddah
02.2010 - 12.2010
Education
Bachelor of Science - Business Administration (Marketing)
King Abdul Aziz University
Jeddah 01.2004 - 12.2009
Skills
Strong commitment to customer service
undefinedCertification
Fundamental of Customers Experience
Timeline
Flagship Manager
Zain Saudi Arabia Mobile Telecommunication
08.2022 - Current
Flagship Supervisor
Zain Saudi Arabia Mobile Telecommunication
11.2018 - 08.2022
Regional Facilitators
Zain Saudi Arabia Mobile Telecommunication
01.2015 - 11.2018
Franchise Coordinator
Zain Saudi Arabia Mobile Telecommunication
05.2012 - 12.2014
Marketing Segment Specialist (HVC Segment)
Zain Saudi Arabia Mobile Telecommunication
01.2011 - 04.2012
Call Center Representative
Zain Saudi Arabia Mobile Telecommunication
02.2010 - 12.2010
Bachelor of Science - Business Administration (Marketing)
King Abdul Aziz University
01.2004 - 12.2009
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