Abdallah AlMadani
Jeddah
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
14
14
Certifications
2
2
Languages
Work History
Flagship Manager
Zain Saudi Arabia Mobile Telecommunication
Jeddah
08.2022 - Current
- Handling flagship operation (Shop performance - Customers Complaints - Operation Issues – financial – Stock Control -Operation Reporets)
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Flagship Supervisor
Zain Saudi Arabia Mobile Telecommunication
Jeddah
11.2018 - 08.2022
- Set goals for showroom employees and provided support and motivation to help each achieve true potential.
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Handling flagship Showroom operation (Schedule - QMS - Guidelines - Customers Complaints - Operation Issues)
Regional Facilitators
Zain Saudi Arabia Mobile Telecommunication
Jeddah
01.2015 - 11.2018
- Handling all required tasks from region and GM office
- Set region target & KPIs for chanels, shops & users leave.
- Assessed sales reports, identified business standing, quality reports and reported to region GM.
- Preparing Monthly & yearly KPIs reports
- Handling region projects (Expansion - Revamp - Hajj Season...ets)
- Handling operation issues related to region
Franchise Coordinator
Zain Saudi Arabia Mobile Telecommunication
Jeddah
05.2012 - 12.2014
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to management with great detail.
- Handling sales area and coordinate with partners to achieve sales target & KPIs
- Ensuring the implementation of quality standards and procedures
Marketing Segment Specialist (HVC Segment)
Zain Saudi Arabia Mobile Telecommunication
Riyadh
01.2011 - 04.2012
- Developed production plans and organized resources to achieve prompt delivery of projects.
- Liaised with directors, actors and other creative staff to successfully complete projects.
- Coordinated with vendors to obtain supplies needed for shoots at best value for money.
- Monitored production and evaluated performance against set targets, making adjustments to areas of weakness.
- Improved production company operations and profitability by applying new technologies and fostering evolution of production standards.
- expand segment base & increase ARPU
Call Center Representative
Zain Saudi Arabia Mobile Telecommunication
Jeddah
02.2010 - 12.2010
Education
Bachelor of Science - Business Administration (Marketing)
King Abdul Aziz University
Jeddah 01.2004 - 12.2009
Skills
Strong commitment to customer service
The ability to work under pressure and handle challenging situationsProblem solving
Reporting analysisTeamworkCommitmentTime managementMicrosoft Office toolsCoaching and mentoring
Staff Management
Project Management
Negotiation
Sales and marketing
Business administration
Stock management
Complaint resolution
Certification
Fundamental of Customers Experience
Timeline
Flagship Manager
Zain Saudi Arabia Mobile Telecommunication
08.2022 - Current
Flagship Supervisor
Zain Saudi Arabia Mobile Telecommunication
11.2018 - 08.2022
Regional Facilitators
Zain Saudi Arabia Mobile Telecommunication
01.2015 - 11.2018
Franchise Coordinator
Zain Saudi Arabia Mobile Telecommunication
05.2012 - 12.2014
Marketing Segment Specialist (HVC Segment)
Zain Saudi Arabia Mobile Telecommunication
01.2011 - 04.2012
Call Center Representative
Zain Saudi Arabia Mobile Telecommunication
02.2010 - 12.2010
Bachelor of Science - Business Administration (Marketing)
King Abdul Aziz University
01.2004 - 12.2009