Saleh Al Ahmadi
Riyadh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
Work History
Wholesale Roaming Senior Analyst
Mobile Telecommunication Company (Zain)
1 2021 - Current
- Signing the agreements and opening the services with all operators in all Countries.
- Exchange the documents regarding the configurations to start the testing with the SIM Cards.
- I have experiences in 2G,3G,4G,5G & VoLTE form regarding communications technologies.
- Analysis the issues after launching the services as per the process.
Technical Support Specialist
Shabakkat Company
12.2018 - 12.2020
- Resolving the technical issues and providing plan to improving the processes.
- Analysis the issues regarding the Calls (incoming & outgoing) and the data.
- Handle complaints, troubleshoot problems and provide recommendations.
- Research required information using available resources.
- Identify and escalate priority issues.
Education
Bachelor of Science - Computer Engineering
University Of Hail
Hail 05.2013 - 05.2018
Skills
- Ability to Work Under Pressure Hard Working
Research and issues solving
Learning very quickly
Self-Development
Microsoft Office (MS-Excel, MS-Word and etc)
Excellent communication
Identified issues, analyzed information and provide solutions to issues
Certification
Basics of information security.
Languages
English
Arabic
Timeline
Technical Support Specialist
Shabakkat Company
12.2018 - 12.2020
Bachelor of Science - Computer Engineering
University Of Hail
05.2013 - 05.2018
Wholesale Roaming Senior Analyst
Mobile Telecommunication Company (Zain)
1 2021 - Current
Similar Profiles
Abdallah AlMadaniAbdallah AlMadani
Flagship Manager at Zain Saudi Arabia Mobile TelecommunicationFlagship Manager at Zain Saudi Arabia Mobile Telecommunication
Mohammad HammadMohammad Hammad
Shop manager ( Team leader level) at Jordan Mobile Telecommunication Service (ZAIN JO)Shop manager ( Team leader level) at Jordan Mobile Telecommunication Service (ZAIN JO)
ABDELRAOUF IBRAHIMABDELRAOUF IBRAHIM
Call Centre agent at Zain Telecommunication CompanyCall Centre agent at Zain Telecommunication Company