Saleh Al Ahmadi
Riyadh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
Work History
Wholesale Roaming Senior Analyst
Mobile Telecommunication Company (Zain)
1 2021 - Current
- Signing the agreements and opening the services with all operators in all Countries.
- Exchange the documents regarding the configurations to start the testing with the SIM Cards.
- I have experiences in 2G,3G,4G,5G & VoLTE form regarding communications technologies.
- Analysis the issues after launching the services as per the process.
Technical Support Specialist
Shabakkat Company
2018.12 - 2020.12
- Resolving the technical issues and providing plan to improving the processes.
- Analysis the issues regarding the Calls (incoming & outgoing) and the data.
- Handle complaints, troubleshoot problems and provide recommendations.
- Research required information using available resources.
- Identify and escalate priority issues.
Education
Bachelor of Science - Computer Engineering
University Of Hail
Hail 2013.05 - 2018.05
Skills
- Ability to Work Under Pressure Hard Working
Research and issues solving
Learning very quickly
Self-Development
Microsoft Office (MS-Excel, MS-Word and etc)
Excellent communication
Identified issues, analyzed information and provide solutions to issues
Certification
Basics of information security.
Languages
English
Arabic
Timeline
Technical Support Specialist
Shabakkat Company
2018.12 - 2020.12
Bachelor of Science - Computer Engineering
University Of Hail
2013.05 - 2018.05
Wholesale Roaming Senior Analyst
Mobile Telecommunication Company (Zain)
1 2021 - Current
Basics of information security.
CCNA R&S.
Cyber Security.
Internet Of Things (IOT).
Digital transformation and the technical future.
Get Connected.
Java programming language.
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