Eng .Abdullah Almogheerah

Client Riyadh Airports Company :

• Ticket Mentoring System (SAHALAT), SLA , Request change activities
• Liaised with company executives and project managers to acquire resources to move projects forward.
• Communicated with industrial equipment installers to deliver technical support throughout project execution.
• Monitoring network-related devices through Solar Winds monitoring Tool.
• Assisted with implementation and support of network monitoring tools.
• Initiated and managed network test facilities to verify network hardness and resilience.
• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Troubleshooting and supporting user related requests
• Handling tickets and giving proper support with note.
• Investigating, diagnosing, and resolving all network-related problems.
• Administering LANs, WANs internet/intranet, and voice networks.
• Assessed impact of modification requests for ongoing projects.
• Planned and managed engineering projects and continuous improvement programs to reduce labor and costs.

• Initiated and managed network test facilities to verify network hardness and resilience.
• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Liaised with stakeholders to keep project goals and deadlines on target.
• Assisted with implementation and support of network monitoring tools.
• Created VPN infrastructure and allowed for secure remote connections.
• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Identified issues, analyzed information and provided solutions to problems.
• Installed cabling, wireless routers and telephone systems for data communications networks.

• A hospital management project that transforms paper transactions into electronic transactions
• Delivered services to customer locations within specific timeframes.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Created plans and communicated deadlines to complete projects on time.
• Worked flexible hours across night, weekend and holiday shifts.
• Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Training the hospital staff to use the system (administrators, doctor, nurse, reception...)

• Resolved concerns with products or services to help with retention and drive sales.
• Responded to customer comments and questions via LiveChat during shifts.
• Sales Service Marketing STC Packages Fiber Packages/900
• Advanced technical support service.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Developed and maintained courteous and effective working relationships.
• Maintained office PCs, networks and mobile devices.

• Worked flexible hours across night, weekend and holiday shifts.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.