Abdullah Ahmed Mussa Tabasy
Riyadh
Summary
Flexible Technical Support Engineer with 6 years of experience helping clients maintain smooth operations. Expertise in computer systems and network environments.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Technical Support Engineer position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Technical Support Engineer
NourNet
04.2022 - Current
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Documented faults and bugs for referral to development staff for use in updates.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Track computer system issues through to resolution, within agreed time limits.
- Provide prompt and accurate feedback to customers.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshoot.
- Document technical knowledge in the form of notes and manuals.
- Maintaining ITSM list of users having type and no, of asset
- Users Support Remotely / Physically (Hardware/ Software / Network / Email).
- reset user’s password and unlock users account from Active Directory.
Electronic Communications Technician
Ebtikar Technology Company
04.2018 - 01.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Worked with diverse types of weather and ground conditions.
Network and Communications Technician
Technology Communications Company
06.2015 - 03.2017
- Oversaw business telecommunication networks, telephones and office equipment.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and configured new devices and system components.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Education
Diploma - Network And Computer Engineering
New Horizons Computer Learning Centers
Riyadh, Saudi Arabia04.2014
Skills
- Teamwork and Collaboration
- Project Management
- System Troubleshooting
- System Configuration Changing
- Analytical and problem solving
- Effective Communication
- Development at work
- Speed
in completing work tasks - Languages
(English - Arabic)
Additional Information
Age: 29
Marital status: Married
Nationality: Jordan
Timeline
Technical Support Engineer
NourNet
04.2022 - Current
Electronic Communications Technician
Ebtikar Technology Company
04.2018 - 01.2022
Network and Communications Technician
Technology Communications Company
06.2015 - 03.2017
Diploma - Network And Computer Engineering
New Horizons Computer Learning Centers
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