Computer maintenance
Alaa Sultan
Computer Systems Engineer
Jeddah,02
Summary
Proficient Customer Support Service Agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
Overview
2
2
Languages
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Customer Service Agent
Al Mahmal + King Faisal Specialist Hospital in Jeddah
Jeddah, Mecca
01.2019 - Current
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Educated customers on company systems, form completion, and access to services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
IT Technician
Pioneer (ICC)
jeddah, mecca
06.2017 - 12.2018
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Configured hardware, devices and software to set up work stations for employees.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
Computer Teacher
Anjal al Feker private school
Jeddah, mecca
09.2016 - 05.2017
- Teaches Students in a friendly, efficient manner following outlined steps of service.
Computer Teacher
knight of knowledge international school
Jeddah, mecca
09.2015 - 05.2016
- Teaches Students in a friendly, efficient manner following outlined steps of service.
Sales and Customer Service Manager
ASI (Advnace Smart Integration)
Jeddah, mecca
08.2010 - 12.2014
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Bachelor of Science - Computer Systems Engineering
University Of Al-Ma'mun
Syria -Aleppo 09.2004 - 03.2010
Skills
Customer Relations
undefinedSoftware
Photography
I tend to take photos when i see really beautiful view.
Timeline
Customer Service Agent
Al Mahmal + King Faisal Specialist Hospital in Jeddah
01.2019 - Current
IT Technician
Pioneer (ICC)
06.2017 - 12.2018
Computer Teacher
Anjal al Feker private school
09.2016 - 05.2017
Computer Teacher
knight of knowledge international school
09.2015 - 05.2016
Sales and Customer Service Manager
ASI (Advnace Smart Integration)
08.2010 - 12.2014
Bachelor of Science - Computer Systems Engineering
University Of Al-Ma'mun
09.2004 - 03.2010
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