Summary
Work History
Skills
Education
Certification
Languages
Overview
Generic
Ashraf Ali Khan

Ashraf Ali Khan

Riyadh,Kingdom of Saudi Arabia

Summary

Goal-oriented professional equipped with information technology and computer science background. Adept in troubleshooting and debugging errors. Aspiring to achieve long-term success and create impactful workplace.

Work History

IT Manager / Central Region

Haji Hussein Alireza & Co Ltd (Mazda KSA)
Riyadh, Saudi Arabia
12.2015 - Current
  • Managed team of IT support technicians, developing workflows and processes.
  • Led infrastructure projects to install and upgrade various systems.
  • Recommended upgraded technologies to meet evolving business requirements.
  • Managed technology resources within department budget of 5 Million.
  • Led IT support for 1st, 2nd, and 3rd line hardware and software issues.
  • Controlled department budgets by sourcing cost-effective solutions.
  • Led ongoing management and improvement of end user device management service to 300 users.
  • Devised and integrated solutions to manage and improve end user devices.
  • Recruited, trained and managed IT teams to continually meet service user needs.

IT Support Engineer

Haji Hussein Alireza & Co Ltd (Mazda KSA)
Riyadh, Saudi Arabia
12.2009 - 12.2015
  • Troubleshooting all user problems with company’s Application software
  • Installation and maintenance and troubleshooting Company’s ORACLE base s/w for inventory system of Vehicles and their Spare parts
  • Providing User-Support to Users both H/W & S/W
  • Providing support and maintaining Vehicle Programming system using VCM
  • Coordinating with STC for establishment, maintenance and repairing of IP-VPN links for all branches
  • Maintaining and Troubleshooting CCTV Systems
  • Maintaining and Troubleshooting IP Telephony
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Provided smooth communications by configuring LAN technology, wireless access points.

IT INCHARGE and Office Coordinator

RTS (Rami for Technical Solutions, Riyadh KSA)
Riyadh, Saudi Arabia
10.2008 - 11.2009
  • Troubleshooting & Maintaining Workgroup Networks
  • Troubleshooting IT equipment Installation and maintenance
  • Troubleshooting all hardware & software problems
  • CCTV systems installations & Maintenance
  • Connectivity of CCTV system to the internet through DNS.
  • Remote viewing of CCTV System through internet
  • Facilitated all daily operations, including collaboration with other departments such as HR and Purchasing.

Sales Project Coordinator

TECHNO Printing Press Riyadh KSA
Riyadh, Saudi Arabia
09.2002 - 08.2003
  • Negotiated profitable sales contracts to achieve revenue targets.
  • Coordinated goods and equipment delivery and installation.
  • Arranged regular meetings with clients to engage with new products and services.
  • Increased sales of main project of company from .25 Million to 1 Million.

Desktop Composer

TECHNO Printing Press Riyadh KSA
Riyadh, Saudi Arabia
07.2002 - 09.2002
  • Desktop composer for English and Arabic composing and Arabic proof reading.
  • Composed and designed Forms for STC using Corel Draw & Illustrator

Skills

  • Practical Networking
  • Performance Management
  • MS Office applications
  • IT System Management
  • Software Testing
  • Telephony Systems (Avaya)
  • Service Desk Management (Fresh Service)
  • Citrix
  • IT security and networking
  • IT budget and cost control
  • Microsoft Teams
  • Project Lifecycle Management
  • Risk Mitigation Planning
  • Quality Assurance
  • Training and Development

Education

BS (IT) - Information & Technology

N-W.F. P University of Engineering & Technology Peshawar
Peshawar/ Pakistan
01.2004 - 08.2008

HSSC (Computer Science Major) - Computer Science

Pakistan International School & College Riyadh, KSA
Riyadh, Riyadh Region
04.2001 - 03.2003

SSC (Science) - Science

Pakistan International School & college, Riyadh KSA
Riyadh, Riyadh Region
01.1998 - 01.2000

Certification

Cisco Certified Network Associate

Languages

English
Arabic
Urdu
Pashto

Overview

22
22
years of professional experience
9
9
years of post-secondary education
1
1
Certificate

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Ashraf Ali Khan