Bassem Magdy
Riyadh,Saudi Arabia
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
WFM Head of Unit
CCC by STC
Riyadh, Saudi Arabia
2023.04 - Current
- Wrote reports outlining project progress and results.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted testing to diagnose system faults.
- Oversaw daily operations to achieve high productivity levels.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Delivered high-quality results within budget and timeframe targets.
- Designed digital and print materials to engage audiences.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Applied positive customer service approach to increase satisfaction levels.
WFM Reporting Team Leader
2P Perfect Presentation
Cairo, Egypt
2022.07 - 2023.04
- Manage the team to design business analysis and data recording systems for use throughout the department
- Maintain databases and perform updates as necessary to ensure accuracy
- Created digital file classification system for company-wide use.
- Coached team members through new or difficult workflows.
- Promoted professionalism among staff to develop productive relationships.
- Supported new hires through onboarding process for speedy and successful training.
- Resolved employee relations issues and navigated disciplinary proceedings.
Senior Reporting and Data Analyst
2P Perfect Presentation
Cairo, Egypt
2021.10 - 2022.06
- Design business analysis and data recording systems for use throughout the department
- Maintain databases and perform updates as necessary to ensure accuracy
- Analysed management issues to assess productivity and suggest math-based solutions.
- Designed questionnaires to support logical data acquisition and analysis.
Reporting and Data Analyst
Teleperformance Egypt
Cairo, Egypt
2017.01 - 2020.10
- Design business analysis and data recording systems for use throughout the department
- Maintain databases and perform updates as necessary to ensure accuracy
- Analysed management issues to assess productivity and suggest math-based solutions.
- Designed questionnaires to support logical data acquisition and analysis.
Real Time Analyst
Teleperformance Egypt
Cairo, Egypt
2016.04 - 2017.12
- Real-time data analysis and management, on-spot action plans to reach the highest level of productivity
- Updated office management on team's activities and progress at weekly meetings.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Created and submitted progress reports to upper management.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
Customer Service Representative
Teleperformance Egypt
Cairo
2013.04 - 2016.03
- Technical support agent for one of the biggest nearshore accounts (Vodafone & Samsung)
- Ticketing agent for the travel agency Tajawal (Flights & Hotels)
Education
Bachelors degree in the Faculty of Commerce - Commerce
Cairo University
Cairo 2009.09 - 2013.05
Skills
- SQL
- Power BI
- Forecasting
- Scheduling
- Project management
- Creative design
- Strong decision maker
- Innovative
- Complex problem solver
- Service-focused
- Microsoft Office
- Team building
- Leadership
- Problem-solving
Certification
- Verint Certification, 11/2022, 03/2023
- COPC Certification, 03/2018, 06/2018
Accomplishments
- Achievements/Tasks
Languages
Arabic
Proficient (C2)
English
Upper intermediate (B2)
Custom
- Sports
- Cars
- Systems Design
- Programs
Affiliations
- Cars
- Books
- Stories
Timeline
WFM Head of Unit
CCC by STC
2023.04 - Current
WFM Reporting Team Leader
2P Perfect Presentation
2022.07 - 2023.04
Senior Reporting and Data Analyst
2P Perfect Presentation
2021.10 - 2022.06
Reporting and Data Analyst
Teleperformance Egypt
2017.01 - 2020.10
Real Time Analyst
Teleperformance Egypt
2016.04 - 2017.12
Customer Service Representative
Teleperformance Egypt
2013.04 - 2016.03
Bachelors degree in the Faculty of Commerce - Commerce
Cairo University
2009.09 - 2013.05