Bassem Magdy
Riyadh
Summary
Committed manager with exceptional leadership, organizational skills and communication abilities leads high-performing cross-functional teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
WFM Unit Head
CCC by STC
05.2023 - Current
- Wrote reports outlining project progress and results.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Oversaw daily operations to achieve high productivity levels.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Delivered high-quality results within budget and time frame targets.
- Designed digital and print materials to engage audiences.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Applied positive customer service approach to increase satisfaction levels.
WFM Reporting Team Leader
2P Perfect Presentation
07.2022 - 04.2023
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Maintain databases and perform updates as necessary to ensure accuracy
- Create digital file classification system for company-wide use.
- Coached team members through new or difficult workflows.
- Promoted professionalism among staff to develop productive relationships.
- Supported new hires through on boarding process for speedy and successful training.
- Resolved employee relations issues and navigated disciplinary proceedings.
Senior Reporting and Data Analyst
2P Perfect Presentation
10.2021 - 06.2022
- Design business analysis reports for use throughout the department
- Maintain databases and perform updates as necessary to ensure accuracy
- Analyzed management issues to assess productivity and suggest math-based solutions.
- Generated reports from extracted data for analyses.
- Designed questionnaires to support logical data acquisition and analysis.
Reporting and Data Analyst
Teleperformance Egypt
01.2017 - 10.2020
- Design business analysis reports for use throughout the department
- Maintain databases and perform updates as necessary to ensure accuracy
- Generated reports from extracted data for analyses.
Real Time Analyst
Teleperformance Egypt
04.2016 - 12.2017
- Real-time data analysis and management, on-spot action plans to reach the highest level of productivity & SLA
- Updated office management on team's activities and progress at daily meetings.
- Optimize staff and delegated assignments to adequately cover operational and project requirements.
- Created and submitted progress reports to upper management.
Customer Service Representative
Teleperformance Egypt
04.2013 - 03.2016
- Technical support agent for one of the biggest nearshore accounts (Vodafone & Samsung)
- Ticketing agent for the travel agency Tajawal (Flights & Hotels)
Education
Bachelors Degree in The Faculty of Commerce - Commerce
Cairo University
Cairo, Egypt05.2013
Skills
- SQL
- Power BI
- Forecasting
- Scheduling
- Creative design
- Strong decision maker
- Innovative
- Complex problem solver
- Service-focused
- Microsoft Office
- Team building
- Leadership
- Microsoft Excel
Languages
Arabic
English
Hobbies and Interests
- Sports
- Cars
- Systems Design Programs
- Football
- History
Accomplishments
- Started Teams from scratch in multiple companies
- Teach Teams to have new skills
Certification
- Verint Certification, 11/2022, 03/2023
- COPC Certification, 03/2018, 06/2018
Timeline
WFM Unit Head
CCC by STC
05.2023 - Current
WFM Reporting Team Leader
2P Perfect Presentation
07.2022 - 04.2023
Senior Reporting and Data Analyst
2P Perfect Presentation
10.2021 - 06.2022
Reporting and Data Analyst
Teleperformance Egypt
01.2017 - 10.2020
Real Time Analyst
Teleperformance Egypt
04.2016 - 12.2017
Customer Service Representative
Teleperformance Egypt
04.2013 - 03.2016
Bachelors Degree in The Faculty of Commerce - Commerce
Cairo University
- Verint Certification, 11/2022, 03/2023
- COPC Certification, 03/2018, 06/2018
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