Hi, I’m
Dequavious Williams
Greenville,SC
Summary
Accomplished IT professional accustomed to troubleshooting and diagnosing hardware and software issues. Promptly implements resolutions to mitigate inefficiencies. Skilled in remote desktop support and network connectivity. Ambitious student committed to supporting large- and small-scale IT projects and duties. Analyses performance trends and implements emerging technologies to upgrade operational efficiency. Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs. Acquired a secret clearance upon completion of AIT for my IT training.
Overview
5
years of professional experience
Work history
U.S. ArmyGreenwood, SC
IT Specialist
08.2018 - Current
Job overview
- Supported development of remote working hardware and software combined solutions.
- Assessed and recommended technology innovations, assisting implementation to meet business objectives.
- Performed regular system evaluations, making improvement recommendations to streamline processes and decrease operating costs.
- Managed department budgets and regularly reviewed cost-effectiveness of IT processes.
- Diagnosed, troubleshot and resolved system issues to minimize user downtime.
- Maintained and performed hardware repairs on Windows, Mac and Linux computers and devices.
Yanfeng Automotives InteriorsFountain Inn, SC
Team Leader Supervisor
09.2019 - 12.2022
Job overview
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Trained and led talented teams to surpass objectives consistently
- Coordinated strategic project workflows to enable smooth, timely task delivery and completion.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Reviewed and assessed operations performance, developing initiatives for continuous process improvement.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Kept accurate, detailed records of personnel progress, recommending training to aid continued development.
Skills
- Connectivity network configurations
- Desktop troubleshooting
- Technical issues analysis
- Skilled in TCP/IP and WAN
- Customer support needs assessment
- Customer service expert
- Software diagnosis
- Desktop support
- Exceptional telephone etiquette
Languages
English
Native
Timeline
Team Leader Supervisor
Yanfeng Automotives Interiors
09.2019 - 12.2022
IT Specialist
U.S. Army
08.2018 - Current
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