Dileema Fernando
Unit 4/13, Shepherd St, Ridgehaven
Summary
Highly motivated and detail-oriented Risk Analyst with a strong background in financial crime investigation, anti-money laundering (AML), and counter-terrorism financing (CTF). Possess advanced knowledge of regulatory frameworks and extensive experience in reviewing and analyzing customer accounts to identify potential risks. Demonstrated expertise in risk mitigation, compliance, and customer communication. Proven track record of making informed decisions, working autonomously, and continuously seeking system and process improvements. Adept at working with key stakeholders to ensure optimal risk outcomes and ensuring compliance with legislative requirements.
Overview
3
3
years of professional experience
Work History
Risk Analyst, Financial Crime
Westpac
02.2024 - Current
- Identify and escalate potential risks to the business, including financial, compliance, and regulatory concerns
- Develop and maintain strong internal stakeholder relationships to enhance customer experience and ensure effective risk management
- Resolve high-volume inbound and outbound calls, meeting SLA targets and ensuring customer satisfaction
- Provide subject matter expertise for initiatives and projects, contributing to process improvements and compliance adherence
- Escalate high-risk customers in line with AML Operations Agreement and regulatory requirements
- Monitor for potential breaches of legislative and regulatory requirements to minimize risks related to fines, penalties, or reputational damage
- Continuously expand knowledge of legislative and regulatory context and its implications for financial crime risk
Analyst (Business), KYC - Financial Crime Remediation
National Australia Bank (NAB)
08.2022 - 02.2024
- Consistently met daily targets with an average quality of 95% or higher while reviewing and evaluating business account documentation
- Ensured compliance with NAB’s AML/CTF program, policies, and obligations, utilizing Active Operations Management (AOM) methodology
- Provided exceptional customer service while maintaining strong professional relationships with clients and colleagues
- Skilled in working within dynamic environments while maintaining a high level of accuracy and efficiency
Analyst (Personal Accounts), KYC - Financial Crime Remediation
National Australia Bank (NAB)
09.2021 - 08.2022
- Conducted reviews of personal accounts, evaluating high-risk accounts and ensuring compliance with AML/CTF policies and government regulations
- Analyzed new customer processes and policies, ensuring alignment with relevant laws and regulations
- Delivered an outstanding customer experience while effectively addressing customer concerns and objections
Education
Bachelor of Hospitality Management -
Holmesglen Institute
01.2020
Skills
- AML/CTF regulations
- Risk analysis
- Decision-making
- Communication
- Stakeholder management
- Customer account documentation analysis
- Handling high-risk accounts
- Regulatory breach identification
- Accuracy
- Compliance
- Autonomous work
- Team collaboration
- Customer service
- Conflict resolution
- Critical thinking
- System/process improvements
- Microsoft Office Suite
- Financial crime tools
- Adaptability to regulatory changes
Timeline
Risk Analyst, Financial Crime
Westpac
02.2024 - Current
Analyst (Business), KYC - Financial Crime Remediation
National Australia Bank (NAB)
08.2022 - 02.2024
Analyst (Personal Accounts), KYC - Financial Crime Remediation
National Australia Bank (NAB)
09.2021 - 08.2022
Bachelor of Hospitality Management -
Holmesglen Institute
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