Edward Kawuma
Al Wajh
Summary
Dynamic Soft Services Supervisor with a proven track record in facility management, working with MAG and qatar star services working on a red sea global project in Amaala and the qatar world cup 2022, excelling in operations management and staff development. Expert in optimizing workflows and enhancing service efficiency, leading to improved customer satisfaction. Skilled in analytical problem-solving and training, with a commitment to maintaining high safety standards and operational excellence across multiple facilities, fostering strong team relationships and implementing innovative solutions for sustainable service delivery, embracing diversity and inclusivity with proficiency in information technology and stakeholder engagement.
Overview
4
4
years of professional experience
Work History
Soft Services Supervisor
MAG
Al Wajh, Saudi Arabia
01.2024 - Current
- Drive operational house keeping excellence on the red sea global amaala site, through strategic staff scheduling, performance monitoring, and continuous service quality enhancement.
- Manage daily facility inspections, coordinate house keeping schedules, and ensure compliance with safety protocols and service standards.
- Foster strong team relationships while overseeing service delivery, staff training, and implementing process improvements across facilities.
- Develop and execute streamlined workflows, enhance service efficiency, and maintain high customer satisfaction through proactive management.
- Implement data-driven staff scheduling optimisation and performance tracking systems to enhance service delivery across multiple facilities.
- Lead comprehensive facility inspections and maintenance programmes while ensuring strict adherence to safety protocols and quality standards.
Clean and Waste Supervisor
Qatar star services
Lusail, Qatar
01.2021 - 11.2023
- Led waste management operations and supervised cleaning teams, implementing strategic protocols that enhanced operational efficiency and safety standards
- Coordinated daily cleaning schedules and waste disposal procedures, ensuring compliance with environmental regulations and maintaining service quality
- Optimised resource allocation and staff scheduling, resulting in improved service delivery and reduced operational costs across multiple facilities
- Introduced and enforced modern waste segregation methods and sustainable cleaning practices, streamlining processes and promoting environmental responsibility
- Established comprehensive waste management protocols and safety standards, mentoring staff in sustainable practices while maintaining regulatory compliance.
- Streamlined team scheduling and resource distribution, leading to substantial reduction in operational expenses while maintaining service excellence
- Developed data-driven resource allocation strategies, optimising staff schedules and operational workflows across multiple service locations.
Education
General Cleaning Certificate - Facility Management
Educourse Institute
South Africa12-2024
Occupational Health And Safety Certificate - Occupational Health And Safety
Educourse Institute
South Africa12-2024
Bachelor of Arts - Education
Kyambogo University
Kampala Uganda01-2016
Skills
- Schedule development
- Budget management
- Public speaking
- Staff management
- Department organization
- Goal oriented
- Priority management
- Strategic planning
- Verbal and written communication
Timeline
Soft Services Supervisor
MAG
01.2024 - Current
Clean and Waste Supervisor
Qatar star services
01.2021 - 11.2023
General Cleaning Certificate - Facility Management
Educourse Institute
Occupational Health And Safety Certificate - Occupational Health And Safety
Educourse Institute
Bachelor of Arts - Education
Kyambogo University
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