Eshteyaque Ahmad
Riyadh,01
Summary
Dynamic IT Support Engineer with proven expertise at Comm-it Middle East LLC, enhancing system performance and user satisfaction through proactive troubleshooting and effective communication. Skilled in network diagnostics and remote desktop support, I excel in resolving complex technical issues, ensuring minimal downtime and seamless operations. Certified in Azure Fundamentals (AZ-900).
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Comm-it Middle East Llc
05.2018 - Current
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Manage and Installation or Configuration of Digital Signage
- Installed and Configured IP-based CCTV system.
- Performed regular printer maintenance and troubleshooting (both local and network printers).
- Upgraded hardware component like Ram, HDDs and SSDs across multiple devices.
- Provide on-site and remote technical support for users, resolving daily IT issues quickly.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Worked on Scala ,LG superSign, MagicInfo for Digital Signage.
- Installed and configured operating systems and applications.
Education
Bachelor of Engineering - Mechanical Engineering
Oriental Institute of Science And Technology Bhopal
Madhya Pradesh Bhopal, India06-2014
Skills
- Network troubleshooting
- Help desk support
- Software installation
- Wireless networking
- Hardware diagnostics
- System administration
- VoIP systems
- Desktop support
- Network configuration
- Issue troubleshooting
- Remote support
- Hardware upgrades
- Network diagnostics
- TCP/IP
- LAN/WAN
- Cloud Computing
- Certified az900
Certification
Microsoft Azure 900
Languages
Hindi
Intermediate (B1)
Timeline
IT Support Engineer
Comm-it Middle East Llc
05.2018 - Current
Bachelor of Engineering - Mechanical Engineering
Oriental Institute of Science And Technology Bhopal
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