Eslam Sami Salim
Jeddah
Summary
Well-qualified to manage with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Manager
Al-Qalzam distinguished restaurants Co., Ltd.
2018.08
- Coordinate the work inside the restaurant in the external and internal part of the restaurant on a daily basis
- Supervising the provision of a distinctive service and increasing customer satisfaction
- Accurately deal with customer complaints and provide appropriate solutions
- Regular review of production quality and improvement of sales volumes
- Supervise staff appointments and schedule breaks and vacations
- Evaluate employee performance and provide feedback to improve productivity
- Follow-up on the needs of tools and products for operations and report on requests periodically
- Supervising the application of Health and safety rules and preventive measures
- Improve the mental image of customers and make suggestions to develop services and gain customer loyalty
- Manage operational budgets and identify procedures to help reduce expenses
- Periodically create detailed reports on income and expenses
- Provide suggestions for various marketing methods such as discount offers and ads on social networks
- Train new and existing employees to improve customer service
- Implement plans and policies that maintain the reputation of the restaurant and increase customer loyalty.
Director
Tawarin distinguished restaurants company
2016.08 - 2018.08
- Full knowledge of all requirements and continuous and direct follow-up of work
- Ensure readiness (place+crew)
- Work on following up the provision of all daily supplies and basic materials
- Continuous planning and continuous innovation to achieve the highest levels of Service.
Human Resources Manager
Hanan Saeed Maarouf
- Forming a link between the company's management and its employees, solving the problems that lie between them
- Evaluate the performance of employees and submit a report to the company's management
- Supervising the interviews of individuals candidates for admission to the company
- Train employees and develop their skills by creating training programs
- Support and motivate employees to develop and improve performance
- Development and direction of strategies and management services in the company
- Post job advertisements in the company.
Administrative Supervisor and Accountant
Pioneers of the Sea for Electrical Tools
- Ensure that records are kept and updated constantly
- Set clear goals for the team
- Delegate tasks and set deadlines
- Supervising the process on a daily basis
- Monitor team performance and provide team work report
- Motivate team members continuously
- Discover the training needs and provide the necessary trainings.
Accountant
Lucky Taxi company
2016.01
- Recording of daily financial transactions
- Preparation of payroll
- Follow-up of sales and inventory.
Accountant
New Turquoise Palace Jewelry company
2009.01 - 2015.01
- Data entry
- Tracking treasury stock
- Follow-up of the committees of Delegates
- Follow-up of suppliers
- Follow-up of stores and item cards
- Customer follow-up.
Senior Captain
American company in Cairo
2006.01 - 2009.01
- Maintain all the things in the restaurant continuously to make sure they are working well
- Distribution of requests to different departments
- Ensure the cleanliness and safety of the dishes offered to customers
- Provide all the necessary tools to provide the best service
- Making sure to provide the best customer service.
Education
Currently studying at faculty of commerce -
Ain Shams University
Faculty of law -
Ain Shams University
01.2006
Skills
- Work in a team spirit.
- Ability to withstand work stress.
- The ability to adapt to the nature of work quickly.
- The ability to make a decision.
- Leadership and organization.
- Mastered Microsoft Office.
- Fluent in Arabic and English.
- Ability to work under pressure.
- Active learning.
- Customer service and problem-solving skills.
- Collaborations.
- Time management.
- Critical thinking.
Practicalqualifications
- Training course in human resources management, Higher Institute of supply for training, Kingdom of Saudi Arabia
- Training course in effective leadership skills and administrative excellence, Higher Institute of supply for training, Kingdom of Saudi Arabia
- English course, Technical Institute of the Armed Forces, 2002
- English course, Canadian Institute, 2003
- Secretarial course, YAT center, Taiping, 2007
- Currently training for entering IELTS test in English
Personal Information
- Date of Birth: 07/16/1985
- Nationality: Egyptian
Timeline
Manager
Al-Qalzam distinguished restaurants Co., Ltd.
2018.08
Director
Tawarin distinguished restaurants company
2016.08 - 2018.08
Accountant
Lucky Taxi company
2016.01
Accountant
New Turquoise Palace Jewelry company
2009.01 - 2015.01
Senior Captain
American company in Cairo
2006.01 - 2009.01
Human Resources Manager
Hanan Saeed Maarouf
Administrative Supervisor and Accountant
Pioneers of the Sea for Electrical Tools
Currently studying at faculty of commerce -
Ain Shams University
Faculty of law -
Ain Shams University
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