Fouad Al Hares
Riyadh,K.S.A
Summary
Accomplished professional with expertise in quality assurance compliance and leadership excellence, driving business development through strategic regional marketing initiatives. Demonstrates accountability and responsibility in achieving KPIs mastery, while excelling in technical product understanding and area sales reporting. Committed to enhancing customer service and product knowledge, with a focus on decision-making proficiency and employee management to foster growth and success.
Overview
12
12
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work history
Area manager
Orkin
Riyadh, Saudi Arabia
05.2024 - Current
- Assisted in managing daily operations by prioritising workflows for inbound calls and sales inquiries.
- Supported consistent quality standards through effective inventory control and adherence to health and safety policies across all locations.
- Helped identify opportunities for growth and market expansion while assisting in the development of action plans for underperforming locations.
- Conducted regular site visits to monitor service quality and technician performance, ensuring compliance with company standards for high-value commercial accounts.
- Facilitated hiring, training, mentoring, and retention of technicians and supervisors.
- Built relationships with customers and the community to support long-term business growth.
Operations Manager
Fumo Sanitize
Beirut, Lebanon
04.2018 - 04.2024
- Assisted in monitoring daily cleaning operations to ensure services meet agreed contractual terms.
- Supported hiring, training, and managing cleaning staff, including scheduling and conducting appraisals.
- Aided in implementing cleaning protocols while ensuring compliance with health, safety, and hygiene standards.
- Facilitated addressing client feedback and building relationships for service improvements.
- Helped manage, maintain, and order cleaning supplies and equipment for uninterrupted service.
- Contributed to developing operational budgets and managing labour costs.
Operation Officer
Starcare
Jeddah, Saudi Arabia
02.2017 - 11.2017
- Assisted in analysing and improving company processes, procedures, and workflows to enhance efficiency and profitability.
- Supported day-to-day administrative tasks by creating reports on performance and conducting staff training or reviews.
- Helped in monitoring product inventory and managing assets, coordinating supply purchases effectively.
- Maintaining relationships with external vendors, suppliers, and customers to ensure reliable business deals and high service quality.
Sales & Marketing Executive
Qtech Networks
Dubai
07.2014 - 10.2016
- Maintain Facebook, Twitter, Instagram, and other social media accounts.
- Assisting in writing and editing sales and marketing materials, which include articles, sale sheets and presentations.
- Generate new leads and business opportunities.
- Develop a clear and effective written proposal, quotations for clients.
- Present and sell company services.
- Design flyers, graphics, and other marketing material.
- Create comprehensive database of targeted businesses and community organizations.
- Collaborate with staff on new ideas, directions, and tools for marketing and communications.
- Prepare weekly reports and maintain regular contact with supervisor.
- Other duties assigned.
Education
Masters - Marketing communications
Middlesex University
Dubai, UAE 01.2015 - 09.2016
BA honors - Business & Marketing
Middlesex University
Dubai, UAE 01.2012 - 06.2014
Certificate - Social Media Marketing
Dm3 Institute
Dubai 04.2016 - 04.2016
SAT, American Diploma - High School Diploma
American International School of Jeddah
Jeddah, KSASkills
- Quality assurance compliance
- Accountability and responsibility
- KPIs mastery
- Technical product understanding
- Leadership excellence
- Area sales reporting
- Decision-Making proficiency
- Regional marketing strategy
- Customer Service
- Product knowledge
- Business development
- Employee management
Certification
- 3rd place in Marketing Poster Display & Competition, Middlesex University 2012
- Social Media Marketing Certificate “ DM3 Institute ”
- Professional Social Media Training “ Middlesex University Dubai ”
LANGUAGES
Arabic
Native
English
Fluent
Timeline
Area manager
Orkin
05.2024 - Current
Operations Manager
Fumo Sanitize
04.2018 - 04.2024
Operation Officer
Starcare
02.2017 - 11.2017
Certificate - Social Media Marketing
Dm3 Institute
04.2016 - 04.2016
Masters - Marketing communications
Middlesex University
01.2015 - 09.2016
Sales & Marketing Executive
Qtech Networks
07.2014 - 10.2016
BA honors - Business & Marketing
Middlesex University
01.2012 - 06.2014
SAT, American Diploma - High School Diploma
American International School of Jeddah