Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Hafez Shehab

Jeddah,Jeddah

Summary

Talented Head Waiter successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing efficiently with demanding customer requests. Creative problem-solver skilled in time management and preparatory work. Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.

Overview

3
3
years of professional experience

Work history

Captain Waiter

social shot
Jeddah, Jeddah
07.2023 - Current
  • Delivered quality service by providing warm and welcoming environment.
  • Covered large parties and events, anticipating planning and staffing needs.
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Prepared cutlery and napkins to pristine standards.

Waiter Assistant

L-Aquila
Jeddah, Jeddah
01.2022 - 12.2023
  • Enabled efficient workflow by maintaining open communication with front-of-house staff regarding guest numbers, waiting times, customer concerns
  • Utilized restaurant POS software to process transactions of up to £[Number] per shift.
  • Worked closely with kitchen and servers to enable accurate and timely delivery of meals, achieving 90% on-time delivery score.
  • Provided catering for large groups of [Number]+ guests at special events such as [Type] and [Type] events.

waiter supervisor

beach house
Jeddah, Jeddah
01.2023 - 06.2023
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Used appropriate sanitizing and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Cleaned, sanitized and organized food storage racks and bins, maintaining exceptional hygiene standards.

Waiter Bartender

Lion Lounge
Jeddah, Jeddah
01.2021 - 12.2021
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.

Education

High School Diploma - Since

Anjal Alsafa
Jeddah, Mecca Region

Engineer's degree -

Canadian center
Jeddah, Mecca Region

Skills

  • High energy
  • Cash handling expert
  • Dining experiences
  • Special dietary needs
  • Menu memorisation
  • Efficient order processing
  • Sanitation requirements
  • Compliance standards
  • Food safety procedures
  • Wait staff rostering
  • Rota coordination
  • Lightspeed Retail POS system
  • Customer service
  • Wait staff coordination
  • Dish quality control
  • Reservation management
  • Quick problem solver
  • Upselling techniques
  • Guest relations

Languages

Arabic
Fluent
English
Advanced

Timeline

Captain Waiter

social shot
07.2023 - Current

waiter supervisor

beach house
01.2023 - 06.2023

Waiter Assistant

L-Aquila
01.2022 - 12.2023

Waiter Bartender

Lion Lounge
01.2021 - 12.2021

High School Diploma - Since

Anjal Alsafa

Engineer's degree -

Canadian center

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Hafez Shehab