HARUNUR RASHID
Jubail,Eastern Province
Summary
Since 2018 to Extant - Bangladesh
BRAC As A Technology Officer (IT)
KEY JOB:
-Branch Label Technology Officer (IT) Full fill Support by the Hardware & Software.
-Technology Officer develop a style.
-Reporting Follow up.
Current work experience:
Regular IT support Client need basis Daily Field Visit Printer, Scanner, Android TAB Company software related issue.
-I'm looking from IT support 43 Branch Three Districts.
-Provide Weekly and Monthly reports.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work History
Document controller
Lam Chee Group
Singapore, Singapore
05.2015 - 05.2018
- Contributed to accurate and efficient quality checks, ensuring error-free results.
- Analysed library users' queries to adapt services to changing needs.
- Resolved issues related to documentation and associated information.
- Shared documents at key times to facilitate timely project completion.
- Produced document progress reports for senior managers.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%".
Customer service manager
Grameenphone Ltd
Dhaka, Bangladesh
05.2013 - 04.2015
- Received and resolved customer complaints escalated by staff.
- Forecasted long-term business objectives.
- Took ownership of escalated customer issues and followed through to resolution.
- Sought customer feedback and applied data to inform service-level improvements.
- Managed over 100 customer calls per day.' or, "Increased sales by 20%".
Education
Master of Computer Applications - Computer
Khulna Polytechnic Institute
Bangladesh 01.2011 - 12.2015
Diploma of Higher Education - Computer
Bogura Polytechnic Institute
Bangladesh 01.2005 - 12.2010
Skills
- Document Controller
- Social media marketing
- Problem-solving
- Knowledge of [Microsoft Office, Email, Internet Browsing,
Various Computer Software Operation]
- Communication skills
- [Hardware & Software] troubleshooting
- Public relations
- Multilingual [BENGALI, ENGLISH, HINDI]
- Time management
- Accounting
Timeline
Document controller
Lam Chee Group
05.2015 - 05.2018
Customer service manager
Grameenphone Ltd
05.2013 - 04.2015
Master of Computer Applications - Computer
Khulna Polytechnic Institute
01.2011 - 12.2015
Diploma of Higher Education - Computer
Bogura Polytechnic Institute
01.2005 - 12.2010
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