Ibrahim AbuHaltam
RIYADH,Saudi Arabia
Summary
-Experienced in capital market business and logic .
-while maintain a full on enterprise application using the latest technologies
-Knowledge in Unix/Linux , Oracle DB , Web Concepts and tools ( WebSphere , apache) and OpenShift Containainerzied Platform.
-Offering strong foundation in technical support and troubleshooting with keen aptitude for learning new technologies. Knowledgeable about network management, software installation, and customer service, ensuring smooth IT operations. Ready to use and develop problem-solving, communication, and organisational skills.
Overview
4
4
years of professional experience
Work History
System administrator
ARC (Alrajhi Capital)
RIYADH, Saudi Arabia
12.2023 - Current
• Understanding the behavior and financial concepts behind the product and its functionalities and capabilities.
• Localize the application over multiple environments – DEV, SIT, UAT, Production and Disaster Recovery (DR).
• Manage the CI/CD integrations between application software and configurations corresponding to the banking environment.
• Manage the QA process in the NPR (non-production environments) which include cases analysis, BRD and requirements collection as functional and non-functional levels, testing and software packaging and troubleshooting.
• Responsible about production software and configurations releases and DR co-location.
• Support 24X7 for production environment operational and functional daily tasks; including analysis, troubleshooting logs and data fixes.
• Responsible to support the banking environment infrastructure upgrades such as OS upgrade, data migration, securities vulnerabilities, applying security policies, integrated components upgrade … etc.
System administrator
SNBC (Saudi National Bank Capital)
Jeddah, Saudi Arabia
03.2022 - 12.2023
• Understanding the behavior and financial concepts behind the product and its functionalities and capabilities.
• Localize the application over multiple environments – DEV, SIT, UAT, Production and Disaster Recovery (DR).
• Manage the CI/CD integrations between application software and configurations corresponding to the banking environment.
• Manage the QA process in the NPR (non-production environments) which include cases analysis, BRD and requirements collection as functional and non-functional levels, testing and software packaging and troubleshooting.
• Responsible about production software and configurations releases and DR co-location.
• Support 24X7 for production environment operational and functional daily tasks; including analysis, troubleshooting logs and data fixes.
• Responsible to support the banking environment infrastructure upgrades such as OS upgrade, data migration, securities vulnerabilities, applying security policies, integrated components upgrade … etc.
Customer support engineer
Traking Systems
Amman, Jordan
02.2021 - 02.2022
- Facilitated progress tracking, updating company records to reflect current task status.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Followed scripts when answering common customer questions.
- Advised customers on preventative maintenance and configurations to maximise product performance.
Education
Bachelor of Engineering - Computer Engineer
Hashemite University
Jordan /2017 - /2022
Skills
- Web technologies: html, css, javascript, web servers (apache), web applications (IBM Websphere), REST, SOUP APIs
- knowledge of android and iOS apps
- Linux and Unix OS shell scripting
- Basic knowledge in Networking layers
- Oracle Sql queries and procedures - QA methods (manual, automation, stress and performance) - Troubleshooting logs and finding RCA for technical issues
-Knowledge in containerized Platforms ( Ie openShift )
Languages
Arabic
Native
English
Fluent
Timeline
System administrator
ARC (Alrajhi Capital)
12.2023 - Current
System administrator
SNBC (Saudi National Bank Capital)
03.2022 - 12.2023
Customer support engineer
Traking Systems
02.2021 - 02.2022
Bachelor of Engineering - Computer Engineer
Hashemite University
/2017 - /2022
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