Ibrahim Alarfaj
Summary
Offering excellent visitor experience and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Excellent communication skills with an organized and systematic approach. Provides a high level of accuracy in translations.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
Work History
Visitor Experience Senior Officer
Diriyah Gate Development Authority
2023.06 - Current
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Guided up to 200 VIP tours in At-Turaif District in Arabic, English, Japanese.
- Lead the on-site visitor experience team, managing VIP tours and events to ensure seamless execution.
- Work on enhancing the visitor experience at the At-Turaif site.
Organiser
Manga Alarbia (SRMG)
2022.05 - 2023.03
- Book Fair - AbuDhabi Madinah, Riyadh, Sharjah, Sharqiah.
- Other Events - 2022 Anime Expo, Riyadh Boulevard World, 2023 AbuDhabi Comicon.
Tour Guide
KSA EXPO 2020 DUBAI, UAE
2021.12 - 2022.03
• Have done tours in Arabic, English, and Japanese Have done more then 60 VIP tours in KSA Pavilion
• Have done media tours that have appeared in Television & Social Media
Visitor Experience
KSA EXPO 2020 DUBAI, UAE
2021.09 - 2021.11
- Organized and managed events and projects as part of community support services.
- Fielded customer questions regarding available merchandise, info about the Saudi Pavilion and upcoming EXPO events
- Managed more then 100 school groups
- Handled more then 1000 surveys for the Saudi Pavilion visitors.
Education
Bachelor of Arts - Japanese Language &Translation
King Saud University
2018.09 - Current
Japanese Language Course
Sendagaya Japanese Institute
2019.07 - 2019.09
Skills
Event Organization
Public speaking
Flexible and Adaptable
Excellent Communication
Team Lead
Design Thinking
Languages
Arabic
English
Japanese
Certification
Emergency First Aider - International Customer Service - Planning and Delivering Guided Tours - Crowd Management Developing Effective Communication Skills for the Workplace
Timeline
Pwc - Introduction to Design Thinking
2024-09
Communication Training Program
2024-07
HUPSHIP - Project Management Training
2023-12
JLPT N3 - Japanese Language Proficiency Test
2023-12
Pwc - Effectively Engage with stakeholders
2023-10
Visitor Experience Senior Officer
Diriyah Gate Development Authority
2023.06 - Current
Organiser
Manga Alarbia (SRMG)
2022.05 - 2023.03
Tour Guide
KSA EXPO 2020 DUBAI, UAE
2021.12 - 2022.03
Emergency First Aider - International Customer Service - Planning and Delivering Guided Tours - Crowd Management Developing Effective Communication Skills for the Workplace
2021-10
Visitor Experience
KSA EXPO 2020 DUBAI, UAE
2021.09 - 2021.11
Japanese Language Course
Sendagaya Japanese Institute
2019.07 - 2019.09
Bachelor of Arts - Japanese Language &Translation
King Saud University
2018.09 - Current