Ibrahim Al Bishi
Jeddah
Summary
Goal-oriented operations, maintenance director offering over 21 years of experience and proven success in projects management , operation , maintenance, performance ,contract management , quality assurance,change management and leadership. Highly skilled in streamlining operations and improving through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operation & Maintenance Director
National Water Company
Jeddah
03.2019 - Current
- Manage all operation, maintenance, and distribution activities in BU.
- Manage the implementation of the OM Contracts in the BU.
- Ensure the fulfillment of NWC obligations towards the Contracts.
- Manage the implementation of the internal and external auditor in OM.
- Review the performance assessment reports submitted by auditors and prepare and implement the corrective action plan.
- Review the deduction statements of the contractors.
- Follow up the budget consumption and invoices payments submitted by for OM department and submitted by contractors.
- Established and administered annual budget with controls to prevent overages, minimizing burn rate, and support sustainability objectives.
- Set OM management strategy in line with NWC operations strategy.
- Developed, tracked, and analyzed variance of key performance measurements to achieve targets.
- Supervised daily operations of multi-millions SAR in-water operation.
- Manage NRW program to reduce losses and increase revenue.
- Re-organize the operation & maintenance workgroup's structure and ensure the best use of available human resources.
- Utilize technology to optimize operation, reduce cost, improve efficiency, ultimately enhance the water utility's customer experience, and provide technical support.
- Worked in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance.
- Tracked, analyzed, and executed quality and continuous improvement initiatives to hold departments accountable for performance.
- Evaluated current processes to develop improvement plans.
- Reviewed internal systems and organized training plan to address areas in need of improvement.
- Recommended operational improvements based on tracking and analysis of data.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Provide coaching, guidance, and mentoring as required to enhance the internal capabilities of the team and ensure the achievement of established objectives and plans.
- Prepare and perform training sessions for water and wastewater operation, maintenance, and project management.
- Improved productivity while reducing staffing and operational costs by 30%.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Reduced costs, managed delivery schedules, and performed risk analysis to improve overall profitability.
- Coordinated resolutions for more than 500 daily customer inquiries while consistently achieving performance targets.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Senior Operation and Maintenance Manager
National Water Company
Jeddah
04.2017 - 07.2019
- Leading and managing operation and maintenance activities for water and wastewater systems in Jeddah.
- Created and implemented maintenance programs to optimize operational efficiency and reduce downtime.
- Managed efficient teams of up to 200 employees.
- Develop and monitor KPIs for the operation and maintenance department to achieve management targets.
- Plans, schedules, directs overall supervision of the water and wastewater network operation and maintenance, water and wastewater treatment plants, operational and strategical reservoirs, leak repair, and leak detection.
- Prepare of and control Annual departmental budget.
- Enforces the company's safety policies to ensure the safety of employees and department facilities.
- Enhance the monitoring procedures of maintenance progress, issues, and corrective actions.
- Re-organize the structure of the water maintenance workgroup; ensure the best use of available human resources.
- Rolled out improved training programs for maintenance employees.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime by15%.
- Contributed to the development, implementation, and execution of maintenance programs.
- Supervised employee performance, preventive maintenance, and safety.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Provided guidance to management regarding project bids for onsite improvements.
Sales Manager
National Water Company
Jeddah
01.2015 - 12.2017
- Worked with key account customers to understand needs and provide excellent service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Increased revenue by [13]% by working closely with 25 key account customers .
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Created effective strategies to target new customers after researching and analyzing competitor behavior.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Projects Manager
National Water Company
Jeddah
01.2015 - 01.2017
- Directed changes to project scope and cost and implemented appropriate change management processes to keep the project on track.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Developed and initiated projects, managed costs, and monitored performance.
- Closely collaborated with project members to identify and quickly address problems.
- Gathered project requirements through interactions, meetings, and walkthroughs with potential application users and developed business requirements documents (BRD), functional requirements documents (FRD).
- Communicated project plans and progress to key stakeholders and project contributors.
- Oversaw internal and external projects by reviewing activities, maximizing efficiency, and increasing collaboration and communication transparency.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect the development process from unforeseen delays and costs.
- Maintained schedules to meet key milestones at every project phase.
- Collaborated with business users, technical teams, database administrators, and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
- Reined in project costs while meeting key milestones.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified, reviewed, and applied policies and procedures.
- Fostered relationships with vendors to promote positive working relationships.
- Fostered relationships with vendors to promote positive working relationships
- Developed and initiated projects, managed costs, and monitored performance with budget 500 MSAR.
Operation and Maintenance Manager
National Water Company
Jeddah
01.2010 - 01.2015
- Manage operations and Maintenance of water supply and distribution for the city of Jeddah .
- Manage +300 employees and day-to-day operation, maintenance activities in water network, pump stations, reservoirs, and water treatments plants (CO2, Lime, and Chlorine) to ensure good quality and quantity of water to serve more than.
- Controlling the entire operation of the water supply system through SCADA, including receiving the water from the source, monitors the pressure and flow in transmission and distribution networks until the ground reservoirs.
- Manage CAPEX projects in water OM .
- Prepare and review operational plans and priorities, making appropriate adjustments to reflect any change and achieving the budget targets.
- Participation in setting the company's strategies for operating and maintaining the water supply to the city and SWCC.
- Follow up and supervise activities implementing the Network Corrective and Preventive Maintenance programs
- Develop the Network rehabilitation and Preventive Maintenance programs.
- Supervise the operation subcontractors' performance, reporting the progress of their work, and approve their invoices.
- Build and modify a new SCADA and GIS system in water operation to follow up the daily activities.
- Develop a hydraulic system in the water network.
- Develop, implement and monitor daily, weekly, and monthly KPIs and reports to monitor and assess the performance of the different operation departments and ensure their compliance with the targets set by the management.
- Resolve water shortage, low pressure, and contamination complaints in the network.
- Setup, implement and update water supply schedule to all districts in the city.
- Meets financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions
- Schedule and attend meetings with the internal and external audits, customers, consultants, managers to update operation and project progress, get feedback, clarify issues, and discuss the requirements.
- Analyzing, solving & troubleshooting the problems in the water system in the city.
- Manage customer complaints resolution 24/7.
- Achieve the company targets by reducing the operation cost, improving commercial customers' service under smart solution initiative, and enhancing NRW
- A key member in Master Plan development for the city
- Ensure that appropriate health, safety, and quality standards are implemented in operational departments as per company standards
- Develop and implement a continuous performance improvement program
- Design approved & followed up the water supply department's construction activities of water operation projects
- Visit the construction sites regularly to monitor contractors and subcontractors for strict compliance with project documents' specifications, scope, and quality standards
- Complete restructuring of the Operations Department (+300 employees)
- Implemented quality control measures on key business processes
- Developed internal KPIs to achieve BU KPIs and targets
- Implement technology solutions in the water network to enhance monitoring and reduce operating costs.
Training Officer
First Operation and Maintenance Company(NOMAC)
Shuaibah
01.2008 - 12.2010
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Established personnel qualifications and coordinated onboarding activities.
- Trained and licensed 123 employees to enhance success in field operations.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Acted as training subject matter expert and provided extensive technical support to different departments.
- Developed and implemented effective lesson plans to cover necessary material.
- Identified training needs and planned classes accordingly.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Trained and mentored 100 new personnel hired to fulfill various roles.
Operation and Maintenance Supervisor
First Operation and Maintenance Company(NOMAC)
Shuaibah
01.2008 - 01.2010
- Successfully led & managed a team of 50 people that established, commissioned, startup, operation & maintenance activities for the Shuaiba Desalination Barge Plant.
- Assessed operating conditions and adjust settings to maximize performance and equipment longevity.
- Managed to commission team for Shuaiba Expansion Desalination Plant, capacity 150,000 m3/ay.
- Schedule and attend meetings with the client, consultants, and managers to update project progress, get feedback, clarify issues, and discuss the requirements
- Manage, determine and assign tasks to operation team members for operation & maintenance activities at Shuaiba SWRO Desalination Plant to achieve maximum recovery and minimum downtime & ensure it is on the required quality & quantity and within the budget.
- Manage the operational activities for Industrial Waste Water Treatment Plant (IWWTP).
- Manage the operational activities for post-treatment plants, including Lime system, chlorine dioxide plant, & carbon dioxide plant
- Manage the operational activities for the filling station plant
- Liaison with vendors of membranes, filters, chemicals & equipment for timely maintenance of the plant
- Developed technical operation procedures that decreased operation cost & chemical consumption by 15 %
- Created daily status operation report that reduced errors and provided the required information to the concerned managers
- Ensure compliance with the client and company policies & procedures
- Maintained quality control confirming WHO & SASO standards and consumer requirements, compiled and edited comprehensive quality control reports
- Ensure all safety measures are taken to prevent injuries and accidents
- When accidents or incidents occur, ensure the timely reaction & reporting of such incidents
- Training leader for (In-Plant Training Centre) & train new engineers & technicians
- That includes providing & introducing annual training programs that enhance employee performance and help build a motivated workforce
- Plan any significant maintenance work in conjunction with the process owner, the Maintenance department to ensure continuity of supply and that all work is executed to a high standard
- Provide & introduce the annual mechanical maintenance program (Preventive Maintenance) using Microsoft Project Program
- Plan the men power, training, document control, operation & maintenance manuals development
- Budgeting, including chemicals forecasting consumption & operation cost
- Organize operations priority, chemical cleaning, monitor chemical stocks & monitor plant housekeeping
- Issue plant daily, weekly, monthly, and annual operations reports
- Issue & approve & follow up maintenance work orders & PM
- Issue and close safety work permits (PTW), isolate the equipment, confirm safety for operators & equipment
- Provide advice, support, and guidance in the water desalination field.
- A member of the SAP program team responsible for implementing the SAP program in the company.
- Monitored employee work tasks while installing, aligning and balancing new equipment for projects.
Senior Operation Engineer
Kindasa Water Service Company
Jeddah
01.2002 - 01.2008
- Commissioning & startup for SWRO water desalination plant 25.500 m3/day in JIP with Veolia Water System Company cooperation
- Commissioning & process engineer in SWRO plant in Jeddah 14000 m3/day .
- Supervise process, operation engineers & operators in the RO plant.
- Monitor the process chemical stocks, plant housekeeping.
- Issue plant daily, weekly, monthly, and yearly operations reports.
- Issue & approve, follow up & immediate maintenance work orders
- Issue and close safety work permit & isolate the equipment & confirm safety for operators & equipment
- Design new water desalination plants & water pump stations
- Designed and enforced best-practice methodologies.
- Complied with applicable mechanical and electrical regulatory standards for RO plant operation.
- Organized and managed maintenance staff to fulfill requirements via scheduling and delegation.
- Served as point of contact during plant emergencies, overseeing disaster recovery and expediting restoration efforts.
- Maintained open communication channels to verify prescribed operational levels for equipment and tasks.
- Drafted preventive maintenance schedules around avoiding service disruptions and equipment breakdowns.
- Resolved technical issues and provided approval recommendations effectively.
Assistant of Production Manager
Jeddah Electrical & Distribution Company
Jeddah
01.2001 - 01.2002
- Organizing and controlling the efficient production plans ensures that products are made to customers’ specifications and delivered on time.
- Providing instructions and assignments to maximize the utilization of men's power, equipment, & materials to meet production schedules
- Coordinating and directing the factory team's activities with other departments in the production process, QC, maintenance, warehouse, and marketing issues
- Organizing of production schedule.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Carried out day-day-day duties accurately and efficiently.
Education
MBA - Executive Managment And Business Administration
King Abdelaziz University
Jeddah, Saudi Arabia 04.2022
Bachelor of Science - Thermal And Water Desalination
King Abduaziz Uneversity
Jeddah, Saudi Arabia01.2001
Skills
- Contract Management
- Performance Management
- Budget Control
- Decision Making
- Performance Assessment
- Annual Planning
- Change Management
- Stakeholder Management
- Strategic Planning and Execution
- Contracts Management
Accomplishments
- Completed numerous courses and seminars in water and wastewater operation, maintenance, project management, safety, computer,IT.
- Jeddah City Water & Waste Water Master Plan.
- Value Engineering.
- Project Management by PJP1000 Program.
- Water Distribution Network Operation & Maintenance.
- Advanced Knowledge for Hydraulic in the water network.
- SWRO/BWRO Desalination Plant.
- Project Management .
- Water Pump Station design, operation and maintenance .
- Operation and Maintenance for Carbon Dioxide Plant .
- Membranes Desalination Plants Design, Operation & Performance 2008
- Water Distribution Network Operation & Maintenance .
- Non-revenue water (NRW) .
- E-AM Network Planners & Engineers.
- SAAP End-user (Plant Maintenance Module )
- Integrated management system(ISO 9001:2008,ISO14001:2004 & OHSAS18001:2007)
- Health & Safety Management & Leadership
- HSEE-Rescuers & First Aid Works.
- HSEE-Use of Personal Protective Equipment ( PPEs)
- Customer Care Service.
- Insurance ( General, Properties, Life-Work).
- Team Work training.
- Communication with Effects.
- Trouble Shooting and Decision Making.
- The Seven Habits of Highly Effective People.
- Putting & Achieving Targets
- Vision, mission & value.
- Human Resource Management.
- Advanced UF Technology for Seawater Pre-treatment and Wastewater Reuse.
- DCS Operation & Maintenance
- Integrated Management System
Certification
- Project Management , Project Management Institute - 2026
- Consultant Engineer , Saudi Council of Engineering
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Operation & Maintenance Director
National Water Company
03.2019 - Current
Senior Operation and Maintenance Manager
National Water Company
04.2017 - 07.2019
Sales Manager
National Water Company
01.2015 - 12.2017
Projects Manager
National Water Company
01.2015 - 01.2017
Operation and Maintenance Manager
National Water Company
01.2010 - 01.2015
Training Officer
First Operation and Maintenance Company(NOMAC)
01.2008 - 12.2010
Operation and Maintenance Supervisor
First Operation and Maintenance Company(NOMAC)
01.2008 - 01.2010
Senior Operation Engineer
Kindasa Water Service Company
01.2002 - 01.2008
Assistant of Production Manager
Jeddah Electrical & Distribution Company
01.2001 - 01.2002
MBA - Executive Managment And Business Administration
King Abdelaziz University
Bachelor of Science - Thermal And Water Desalination
King Abduaziz Uneversity