JWANA ALSHAMS
Jeddah,Saudi Arabia
Summary
A dedicated professional with a strong focus on attention to detail and effective communication, excelling in leadership and management roles. Proven ability to motivate teams and manage operations under pressure, ensuring seamless crowd control and operational supervision. Committed to leveraging skills in team motivation and pressure management to drive organizational success and achieve career growth within dynamic environments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Patient Experience Officer
My Clinic
Jeddah, Saudi Arabia
2025.03 - 2026.02
- Maintained organized reception area to foster professional business environment.
- Managed digital and manual filing systems for efficient information retrieval.
- Welcomed patients warmly, enhancing check-in experiences and comfort.
- Answered patient queries clearly, promoting understanding of procedures and policies.
- Established trusting connections with patients through respectful behaviour and effective communication skills.
- Ensured cleanliness in reception and waiting areas to create appositive clinic atmosphere.
- Assisted with administrative tasks, streamlining overall office functionality.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Usher for world children's day
Bank Aljazira ( part time)
Jeddah , Saudi Arabia
2025.06 - 2025.06
- Monitored event activities, reducing risk of disturbances.
- Provided welcoming atmosphere for newcomers to promote spiritual growth.
- Ensured safety procedures were followed, created safer venue operations.
- Directed audience members to their seats to ensure smooth transitions between performances.
Usher at Umluj
Arabian Oud ( part time )
Jeddah , Saudi Arabia
2024.08 - 2024.08
- Resolved any arising conflicts promptly; ensured peaceful atmosphere throughout events.
- Provided programme information to attendees for better engagement during performances.
- Directed audience members to their seats to ensure smooth transitions between performances.
Usher at communities parties
Jeddah Season ( part time )
Jeddah , Saudi Arabia
2024.07 - 2024.07
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Enhanced event ambiance by greeting and directing guests promptly upon arrival.
- Provided exceptional customer service, resulting in high levels of guest satisfaction.
Promoter for the ordinary
Sephora ( part time )
Jeddah , Saudi Arabia
2023.09 - 2023.09
- Gathered customer feedback for improving future marketing strategies.
- Represented brands at trade shows and exhibitions, enhancing public visibility and recognition.
- Maintained high level of energy and enthusiasm throughout work shift.
- Used product and service knowledge to guide customer decision-making.
Promoter for Nestlé
Al-nahdi ( part time )
Jeddah , Saudi Arabia
2023.05 - 2023.05
- Cultivated a friendly and welcoming atmosphere through positive engagement.
- Utilized persuasive communication skills to convey product value and unique selling points.
- Delivered persuasive product recommendations to meet customer needs.
- Encouraged prospective customers to try products, leading to increased sales conversion rates.
- Enhanced customer understanding through detailed explanation of product features.
- Responded effectively to customer queries, fostering trust and loyalty towards the brand.
Education
Bachelor of Science - Event management
King Abdul-Aziz University
Jeddah, Mecca Region 2021.01 - 2025.01
Skills
- Attention to detail
- Team motivation
- Leadership and management
- Effective communication
- Crowd control
- Pressure management
- Operational supervision
Certification
- Almosafer Company/Discover Saudi
- Completed 240 hours
Courses
- Event Management (short course) (HSC OXFORD)
- Conference Event Organization (HTMI)
- Communication Skill (short course) (HSC Oxford)
- Event Management: Strategy (Alison)
- Guide to Protecting Information (HTMI)
- Team Alignment on customer services
LANGUAGES
Arabic
Native
English
Fluent
Timeline
Usher for world children's day
Bank Aljazira ( part time)
2025.06 - 2025.06
Patient Experience Officer
My Clinic
2025.03 - 2026.02
Usher at Umluj
Arabian Oud ( part time )
2024.08 - 2024.08
Usher at communities parties
Jeddah Season ( part time )
2024.07 - 2024.07
Promoter for the ordinary
Sephora ( part time )
2023.09 - 2023.09
Promoter for Nestlé
Al-nahdi ( part time )
2023.05 - 2023.05
Bachelor of Science - Event management
King Abdul-Aziz University
2021.01 - 2025.01