May Al-Melafi

A seasoned Patient Experience professional with over 10 years of experience in the healthcare sector and a Bachelor’s degree in Social Work from King Saud University. Strong leadership and project management skills, with expertise in healthcare quality improvement. Certified by multiple organizations, including JCI and CBAHI, with key achievements in streamlining patient complaint processes through a QR code system. Recipient of several awards for contributions to patient safety and quality care.

• Lead a Project to Streamline Patient Complaint Submission and follow-up by implementing QR code system
• Received a Best Advocate Certificate of Appreciation on World Patient Safety Day 2024 for commitment to patient safety and quality care
• Awarded a Certificate Appreciation by the hospital after each JCI visit since 2015, in recognition of my role in maintaining high standards of patient care and safety
• Awarded a Certificate Appreciation by the hospital after each CBAHI visit
• Awarded a Certificate Appreciation by the hospital after CHI visit 2023

• Basic Life Support Certificate, Saudi Heart Association, 2010
• Organizing a Scientific Symposium on Psychological and Social effects on Breast Cancer Patients, 2013
• Prince Fahad Bin Salman Association for the Care of Patients with Kidney Failure, 2013
• Attending a Program of Developments in Autism from the Medical, Social and Psychological aspects, King Salman Hospital, 2013
• International Mental Health Conference, 2013
• 2nd PSMMC International Psychiatry Conference Mood Disorders, 2013
• King Salman Hospital for organizing World Breastfeeding week, 2014
• Dealing with Difficult People Workshop, HMG, 2014
• Time & Stress Management Workshop, HMG, 2014
• Team Building Workshop, HMG, 2014
• Stress, Anxiety & Health Conference, 2015
• 3rd Annual Patient Experience Excellence congress, 2022
• CHI Initiative to Improve the OPD Patient Satisfaction National Indicator, 2024