Khaled Omar Almubaraki
Riyadh
Summary
Team Leader experienced in operational process, directing activities of workgroups, develops strategies, provides training, sets goals and obtains team feedback, diplomatic and friendly with commitment to employee performance, hardworking team player bringing necessary experience and knowledge to tackle any operational demand, sees the big picture to inspire and guide teams toward achievement of organizational goals, working cross-departmentally with co-management and top-level leadership.
Overview
11
11
years of professional experience
Work History
Team Leader
AL Khaleej For Training And Education - Zakat, Tax And Customs Authority Project
01.2021 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Mentored and guided employees to accomplish assigned duties.
- Managed leave requests and attendance to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Customer Service Representative
Contact Center Company - General Authority Of Customs Project
01.2019 - 01.2021
- Handled customer inquiries and complaints professionally via social media channels twitter and email
- Handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about updates and changes.
Sales Representative
Seven October Investment Company
05.2016 - 01.2019
- Follow up with company investment projects.
- Managed efficient rents collections operations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Coordinator
Ghattareef Trading Est.
01.2013 - 05.2016
- Gathered and organized materials to support operations.
- Entered data, generated reports, for the Est. with government agencies.
Education
College of Administrative And Financial Sciences - Finance
Saudi Electronic University
Riyadh, Saudi Arabia08.2025
Skills
- Social Media Operations
- Teamwork and Collaboration
- Overseeing Daily Activities
- Staff Training
- Daily Workflow Improvement
- Coaching and Mentoring
Timeline
Team Leader
AL Khaleej For Training And Education - Zakat, Tax And Customs Authority Project
01.2021 - Current
Customer Service Representative
Contact Center Company - General Authority Of Customs Project
01.2019 - 01.2021
Sales Representative
Seven October Investment Company
05.2016 - 01.2019
Coordinator
Ghattareef Trading Est.
01.2013 - 05.2016
College of Administrative And Financial Sciences - Finance
Saudi Electronic University
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