Leen Sultan
Riyadh,Saudi Arabia
Summary
Driven and emotionally intelligent Guest Experience and Marketing professional with over 5 years of experience in hospitality, PR, and content creation. Known for leading high-performing teams, handling VIP clients, and creating impactful customer experiences. Currently pursuing a degree in Business Administration at IBA London, with a growing interest in marketing strategy and business consulting.
Overview
4
4
years of professional experience
Work History
Guest Service Supervisor
Hyperspace, House of Hype
Saudi Arabia, Riyadh
11.2023 - Current
- Leading daily operations and managing +35 team members
- Overseeing guest flow, VIP coordination, and event execution
- Handling customer issues with empathy and efficiency
- Supervised POS systems and retail inventory
- Brainstormed ideas with clients and stakeholders to maximise project potential.
- Organised marketing plans and programmes to best support business growth and development.
- Developed accurate sales forecasts for improved strategic planning.
Guest Relation Supervisor
Al Bawani Services - Andorra Village Compound
Riyadh, Riyadh Region
07.2022 - 11.2023
- Managed check-in & out, reservations, and financial transactions.
- Promoted compound amenities and handled guest complaints efficiently
- Built strong relationships with the resident community.
- Coordinated and managed on-site events.
- Analyzed guest feedback to improve service quality.
- Managed client portfolios for improved relationship management.
- Trained new hires and set up mentoring relationships to drive team performance.
Digital Marketing specialist
Meras Medical
Riyadh, Riyadh Region
04.2021 - 07.2022
- Created content and ran campaigns on Social media (Instagram & Snapchat & TikTok)
- Revamped e-commerce site to enhance shopper experience.
- Collaborated with influencers and handled customer communication
- Managed Google Ads and improved brand reach
- Developed and executed strategic marketing plans to drive engagement and sales.
Assistant Manager, Business Development
FinxExpertiza
Riyadh, Riyadh Region
04.2021 - 11.2022
- Managed client data and scheduling
- Assisted sales team in outreach and follow-ups
Education
Bachelor - Business Administration
IBA London
04.2025 -
Diploma of Education - Digital Marketing
King Saud University
01.2020 - 01.2022
Skills
- Content Creation (Instagram, Snapchat, Google Ads)
- Communication & Client Relations
- Administrative Support & Coordination
- Problem Solving & Decision Making
- Team Leadership & Staff Training
- Customer Service Excellence
- Event Planning & Guest Experience
- Time Management & Multitasking
- Microsoft Office & Google Workspace
- Adaptability & Fast Learning
- Professional Emailing & Scheduling
- Conflict Resolution & Crisis Handling
- Attention to Detail & Organization
Custom
6,6
Languages
English
Arabic
Timeline
Bachelor - Business Administration
IBA London
04.2025 -
Guest Service Supervisor
Hyperspace, House of Hype
11.2023 - Current
Guest Relation Supervisor
Al Bawani Services - Andorra Village Compound
07.2022 - 11.2023
Digital Marketing specialist
Meras Medical
04.2021 - 07.2022
Assistant Manager, Business Development
FinxExpertiza
04.2021 - 11.2022
Diploma of Education - Digital Marketing
King Saud University
01.2020 - 01.2022
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