Luay Al lehaibi

King Fahd Causeway Authority

06.2019 - Current

Spearheaded digital transformation initiatives by cultivating an experimental culture, and equipping employees and clients with resources and data insights to drive innovation.
Led design, research, development, and analysis of innovative marketing concepts and strategies, fostering a high-performing team environment
Strategic alignment by translating decisions into actionable procedures and programs.
Proven expertise in project management, consistently delivering projects on time and within budget, managing resources, budgets, and stakeholder communication effectively.
Improved project efficiency by streamlining processes and implementing time-saving strategies.
Streamlined project documentation processes, improving the accuracy and accessibility of important information for all stakeholders.
Cultivated a positive work environment that fostered teamwork, innovation, and creative problem-solving among team members.
Increased customer satisfaction, maintaining open communication lines between clients and the team throughout the project lifecycle.
Successfully completed multiple high-priority projects simultaneously under tight deadlines while maintaining a high level of quality control.
Managed cross-functional teams for successful project completion within budget and on schedule.

King Fahd Causeway Authority

08.2018 - 08.2021

Manage and oversee the performance of field staff for a variety of projects, which can involve either IT, engineering, construction, or maintenance of existing landscapes and buildings
Coordinate work of different departments involved in any field projects.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Achieved results by working with staff to meet established targets.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Maintained compliance with company policies, objectives, and communication goals.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Boosted team performance by developing customer service training materials and conducting service training.
Monitored workflow to improve employee time management and increase productivity.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

King Fahd Causeway Authority

12.2017 - 12.2018

Supervising specialized staff and overseeing technical support tasks for the company and providing leadership to increase support satisfaction among customers and use their technical expertise to properly implement solutions, and ensure other technical support team members complete daily tasks, create detailed reports based on communication data and client tickets, create support field activities, and measure their performance regularly.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Achieved results by working with staff to meet established targets.
Monitored workflow to improve employee time management and increase productivity.
Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Developed and implemented customer service policies to enhance satisfaction.

King Fahd Causeway Authority

03.2017 - 12.2018

Supervising specialized staff and overseeing technical support tasks for the company and providing leadership to increase support satisfaction among customers and use their technical expertise to properly implement solutions, and ensure other technical support team members complete daily tasks, create detailed reports based on communication data and client tickets, create support field activities, and measure their performance regularly.
Maintained comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Provided exceptional customer service by promptly addressing problems reported by endusers.
Managed hardware and software inventory, ensuring timely updates and replacements as needed.
Secured sensitive data by establishing robust cybersecurity measures and protocols.
Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.

Summary