Lujain Alghanim
IT Service Desk
Riyadh City, Riyadh
Summary
My biggest strength is being able to improve myself by searching and self-learning what brings benefit to my specialization. My greatest satisfaction comes from supporting the team I work with passing the struggle we face during the tasks.
I am an IT Technician who's ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Information Technology is my passion and I am ready to learn what is new on this field
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Call Center Agent
2P Perfect Presentation
Riyadh City, Riyadh
08.2021 - 04.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers by answering questions and responding to inquiries.
Education
GED -
Institute of Public Administration
Riyadh City, Riyadh Saudi Arabia 10.2009 - 02.2012
No Degree - A+
Udemy
OnlineNo Degree - Fundamental of Computer Networks
Rawaq Platform
OnlineNo Degree - CCNA
Abad Network For Training
Riyadh City, Riyadh, Saudi ArabiaSkills
Customer support
Timeline
Call Center Agent
2P Perfect Presentation
08.2021 - 04.2022
GED -
Institute of Public Administration
10.2009 - 02.2012
No Degree - A+
Udemy
No Degree - Fundamental of Computer Networks
Rawaq Platform
No Degree - CCNA
Abad Network For Training
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