Mahmoud Alnatheer

• Influenced key decision-making and established trust with stakeholders.
• Used multi-source data to determine sales and delivery terms for products and services.
• Optimised sales methods to best engage, acquire and retain customers.
• Identified opportunities to drive business growth, diversification and expansion.
• Developed pricing structures based on historical and current trends, competitor activities and supply chain data..
• Supported front-line sales teams with well-coordinated administrative operations.
• Formulated actionable plans to leverage insightful data on latest customer demographics.
• Part of allocating teams, materials and calendar space for individual projects.
• Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
• Analysed sales reports to identify trends and update strategies.
• Supporting Sales Manager to close complex, lucrative deals with new customers using strategic sales and negotiation tactics.
• Coached team to build client relationships and exceed sales targets.
• Contacted and converted potential customers via telephone, email and in-person enquiries.
• Customized promotional strategies to meet needs of different clients, products and services.
• Maintained client records, ensuring streamlined data processes for maximum efficiency.
• Engaged with stakeholders to build relationships and brand awareness.
• Completed opening and closing of services, from product replenishment to budget control.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
• Reviewed customer history to recommend appropriate products and services.
• Worked flexible hours, covering nights, weekends and bank holidays.

• Scheduled regular team meetings to discuss business updates, issues and recommendations.
• Identified and implemented improvements to address and resolve office workflow inefficiencies.
• Created and led successful business culture focused on performance.
• Worked with board of directors to establish objectives and decisively lead operations.
• Resolved internal staff conflicts to mutual benefits of all parties involved.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Prepared and reviewed procedural documents for daily operations.
• Reviewed reports from subordinate management to identify areas of opportunity.
• Monitored operations to assess and highlight results.
• Wrote reports outlining project progress and results.

• Received and processed stock using inventory management system.
• Displayed energy and enthusiasm in fast-paced environment.
• Handled high-volume telephone and email enquiries to minimise backlogs.
• Replenished stock and processed deliveries to maximise product availability.
• Provided outstanding customer service.
• Improved customer service ratings through surveys.
• Generated repeat business through exceptional customer service.
• Greeted customers and provided excellent customer service.
• Delivered first class customer service while maintaining professionalism.
• Maintained high feedback ratings through enhanced customer service.
• Increased client retention by providing superior customer service.
• Promoted excellent customer service standards in all interactions.

A Family Business worked as a partner part job while continuing my education.

It was a private business of marketing and sales distributions of certain products across number of counties in the kingdom.