MARWAN MUSTAFA
Riyadh
Summary
Senior Operations Manager with 28+ years of experience leading large-scale Facility Management (FM) operations across mega and multi-site projects. Proven track record in managing 1,500+ multi-skilled, multinational workforce and overseeing multiple Project Managers across complex environments.
Expert in delivering operational excellence across hard and soft FM services, optimizing costs, and ensuring full compliance with KPIs, SLAs, and contractual obligations. Strong leader with extensive experience in stakeholder management, performance optimization, and transforming large-scale operations.
Overview
32
32
years of professional experience
6
6
years of post-secondary education
Work history
Senior Operations Manager – Facility Management
Safari Limited (Mega Projects)
Riyadh
2014.03 - 2026.04
- Lead a portfolio of large-scale FM projects across Riyadh, including major university and government contracts.
- Manage and oversee multiple Project Managers, ensuring alignment with strategic and operational objectives.
- Direct a workforce of 1,500+ multi-skilled, multinational employees across multiple sites.
- Oversee full scope of hard and soft services, ensuring efficiency, compliance, and service excellence.
- Drive implementation of KPIs, SLAs, and standardized reporting frameworks across all projects.
- Conduct performance reviews, identify operational gaps, and implement corrective strategies.
- Manage client relationships at senior level, handling escalations and ensuring satisfaction.
- Control project budgets, monitor expenditures, and identify cost optimization opportunities.
- Supervise subcontractors and vendors, ensuring adherence to quality, safety, and contractual standards.
- Lead CAFM system implementation and ensure full operational control and compliance.
- Support CAPEX planning, facility upgrades, and sustainability initiatives.
Group Facilities Manager
United Group (Lactalis International)
2007.11 - 2014.02
- Managed nationwide facilities including offices, factories, and logistics centers.
- Led multi-disciplinary teams across maintenance, operations, and support services.
- Oversaw construction, maintenance, and compliance with regulatory standards.
- Controlled budgets, monitored expenditures, and ensured cost efficiency.
- Implemented performance management systems to track KPIs and service levels.
- Coordinated with architects and designers for new projects and upgrades.
- Managed security, catering, cleaning, and administrative services.
Project Manager – Construction / O&M
Saudi Binladin Group
1997.09 - 2007.10
- Managed VIP client projects and maintained strong stakeholder relationships.
- Supervised O&M operations, manpower planning, and financial controls.
- Ensured compliance with project specifications and company standards.
- Oversaw contractor performance and project execution.
Project Engineer
Engineering Business Center
1996.06 - 1997.09
- Supervised electrical and low-current systems installation.
- Reviewed designs and prepared technical specifications.
Project Engineer
BOUYGUES
1994.05 - 1996.03
- Worked on power and energy projects.
- Supervised construction and reviewed engineering designs.
Education
Bachelor of Electrical Engineering - Electronics & Communication
Beirut Arab University
1987.01 - 1993.01
Skills
- Facility Management (Hard & Soft Services)
- Multi-Site Operations Management
- Project & Contract Management
- Leadership of Project Managers
- Budgeting & Cost Control
- KPI & SLA Management
- Vendor & Subcontractor Management
- HSE & Compliance
- CAFM / MAXIMO Systems
- Stakeholder & Client Relations
- MS Office (Excel, Word, PowerPoint, Access)
- Budgeting & Reporting Tools
- Leadership & Team Management
- Strategic Thinking
- Problem Solving & Decision Making
- Communication & Stakeholder Management
PERSONAL DETAILS
Languages: Arabic, English, French
Accomplishments
- Managed FM operations covering 2M+ SQM across complex and high-profile facilities.
- Led 1,500+ to 2,000+ multinational workforce across technical, soft services, and support functions.
- Oversaw projects with budgets exceeding SAR 2 Billion, including subcontractor and contract management.
- Achieved and sustained KPI performance above 97% across multiple contracts.
- Successfully delivered services to major clients including Princess Nourah University, Parsons, Mace Macro, Dar Al-Handasah, Hill International.
PERSONAL DETAILS
- Date of Birth: 24 August 1969
- Visa Status: Transferable
Timeline
Senior Operations Manager – Facility Management
Safari Limited (Mega Projects)
2014.03 - 2026.04
Group Facilities Manager
United Group (Lactalis International)
2007.11 - 2014.02
Project Manager – Construction / O&M
Saudi Binladin Group
1997.09 - 2007.10
Project Engineer
Engineering Business Center
1996.06 - 1997.09
Project Engineer
BOUYGUES
1994.05 - 1996.03
Bachelor of Electrical Engineering - Electronics & Communication
Beirut Arab University
1987.01 - 1993.01