Maryam Hajwal

• Oversee Claims Submission and Processing: Supervise the end-to-end process of claims submission and processing, working with healthcare providers across the US, UK, and EU. Monitor claim status, follow up on outstanding claims, and resolve any issues or discrepancies to ensure timely reimbursement.
• Team Operations and Management: Provide leadership to a diverse team of professionals, ensuring they have the support, resources, and guidance needed to efficiently manage their workflows.
• Case Management Coordination: Oversee patient case management, ensuring that all patient appointments are scheduled and documented accurately. Maintain consistent and clear communication with patients and healthcare providers to ensure a smooth patient experience. Track case progression and ensure that all necessary actions are taken in a timely manner.
• Continuous Process Improvement: Continuously evaluate existing processes and workflows to identify opportunities for improvement. Implement best practices and process optimizations to enhance the efficiency of claims management, reduce errors, and improve overall service delivery.
• Cross-Regional Communication and Coordination: Effectively manage communication and collaboration across multiple time zones and regulatory environments, ensuring that all team members and stakeholders are kept informed about key developments, issues, and updates related to claims processing.

Lead Weekly Stakeholder Meetings: Facilitate and manage regular meetings with internal and external stakeholders, ensuring all parties are aligned on priorities, timelines, and expectations.

• Conducting in-depth data analysis and applying statistical methods to interpret results and drive insights
• Designing and implementing robust data collection systems and analytical strategies to enhance efficiency and data quality
• Identifying, analyzing, and extracting key trends and patterns from complex data sets to inform decision-making and strategic planning

• Developed and implemented a comprehensive social services roadmap and an educational series tailored to meet the needs of refugees.
• Provided refugees with essential support, guidance, and detailed information about available community resources to facilitate their integration.
• Ensured accurate and timely documentation, including case notes, in strict adherence to organizational standards and best practices.

• Developed and implemented a comprehensive database and manual system to digitize and streamline various administrative processes within a 500-bed healthcare facility.
• Played a key role in converting manual procedures, including proposal submission, patient approval tracking, and adverse event reporting, into efficient digital workflows.
• Enhanced operational efficiency, ensuring smoother processes, better data accuracy, and improved accessibility across departments.
• Recognized by the research department for contributing to the improvement of operational procedures and creating a valuable resource for staff and stakeholders.(500 bed)

• Developed and maintained an organized medical record system, ensuring the accurate creation and retrieval of patient files.
• Managed a comprehensive inventory of over 1,000 medical records, optimizing the system for improved efficiency and accessibility.
• Prioritized and processed a high volume of cases, thoroughly reviewing, organizing, and summarizing patient records to ensure prompt and accurate handling.