MEL JOSEPH DAMACINO
Ilo-ilo City,PHILIPPINES
Summary
Talented leader offering over 10 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
10
10
years of professional experience
Work history
Restaurant Manager
GULF BRANCH COMPANY TANMIAH (POPEYES RESTAURANT)
Riyadh, KSA
2023.12 - 2026.04
- Oversees daily operations, ensuring customers satisfaction, managing staff, and maintaining profitability while adhering to health and safety regulations.
- Responsibilities include maintaining the restaurant’s revenue, profitability, and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer service standards.
- We expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Managed daily operations for smooth restaurant functioning.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
Assistant Manager
AL AHLIA COMPANY (KFC RESTAURANT)
Jeddah, KSA
2020.03 - 2023.03
- Coaching, training and knowledge verification of all employees.
- Monitoring and maintaining the smooth store operation as per quality, service and value implementing by the company.
- Handling customer complaints and feedbacks.
- Responsible on store reports for operation, inventory, finance, maintenance, & human resources departments.
- Assist the Restaurant Manager in daily operations, ensuring that the restaurant runs smoothly and efficiently. This includes managing inventory, ordering supplies, and maintaining health and safety standards.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Assistant Manager
FOOD BASIC COMPANY (HAMBURGINI RESTAURANT)
Riyadh, KSA
2017.08 - 2019.08
- Managing the operation of the establishment therefore implementing high standards of quality practices.
- Supervise and train restaurant staff, ensuring they adhere to company policies and provide excellent customer service. This includes scheduling shifts, conducting performance reviews, and mentoring new employees.
- Assist the Restaurant Manager in daily operations, ensuring that the restaurant runs smoothly and efficiently. This includes managing inventory, ordering supplies, and maintaining health and safety standards.
- Handled customer complaints effectively, restoring trust in our brand.
- Delegated tasks to team members efficiently improving overall productivity.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Improved customer service by implementing new procedures and protocols.
- Led and managed administrative staff to maintain smooth daily operations.
Food runner
OLE SPANISH TAPAS BAR AND RESTAURANT
AKLAN, KSA
2015.12 - 2016.05
- We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
- Delivered excellent service by understanding and meeting specific dietary needs or preferences of guests.
- Supported kitchen staff by transferring dishes, utensils and cooking equipment efficiently.
Education
High School Diploma -
SUBA NATIONAL HIGH SCHOOL
CUYO PALAWAInformation of Technology - INFORMATION OF TECHNOLOGY I.T
UNIVERSITY OF ILO-ILO U.I (PHINMA)
PHILIPPINES ILO-ILO CITYSkills
- Restaurant ethics understanding
- Service standards compliance
- Operations management
- Restaurant cost control
Qualification Summary
- Career-oriented person who excels in management and office work.
- Highly motivated to achieve set goals.
- Effective in working alone and as a cooperative team leader.
- Advanced knowledge in maintaining & improving QS&V.
- Over 10 years of experience in restaurant management.
- Hands-on experience in handling store operations even under pressure.
- Computer literate in MS word, excel and power point presentation.
Basic Information
- Middle Name: Dumancas
- Birthday: 07 December 1993
- Birth Place: Antique, San Jose
- Age: 29
- Citizenship: Filipino
- Civil Status: Single
- Religion: Catholic
- Height: 5’8”
- Weight: 67 Kgs.
Timeline
Restaurant Manager
GULF BRANCH COMPANY TANMIAH (POPEYES RESTAURANT)
2023.12 - 2026.04
Assistant Manager
AL AHLIA COMPANY (KFC RESTAURANT)
2020.03 - 2023.03
Assistant Manager
FOOD BASIC COMPANY (HAMBURGINI RESTAURANT)
2017.08 - 2019.08
Food runner
OLE SPANISH TAPAS BAR AND RESTAURANT
2015.12 - 2016.05
High School Diploma -
SUBA NATIONAL HIGH SCHOOL
Information of Technology - INFORMATION OF TECHNOLOGY I.T
UNIVERSITY OF ILO-ILO U.I (PHINMA)