Moayad Almubayyidh

• Provided ongoing support and guidance to staff members, enhancing their skills and performance.
• Evaluated employee performance to identify areas of improvement or necessary training needs.
• Developed strategies to enhance overall service quality.
• Promoted teamwork amongst staff members with regular training sessions.
• Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement.
• Achieved increased customer retention rates through active listening and genuine engagement.
• Managed relationships and performance of external suppliers and required resources.
• Drove opportunities for new and additional work with existing customers.
• Controlled expenses, advising on efficient use of resources to minimize unnecessary costs.

• Implemented quality control standards, enhancing end-product quality.
• Adhered to company policies, fostering a professional work atmosphere.
• Adapted workflow processes when necessary, increasing operational efficiency.
• Managed multiple projects simultaneously, delivered successful completion under tight
• Deadline.

• Collaborated with service technicians to order parts for customers.
• Informed customers about potential cost savings and benefits of fixing cars.
• Maintaining positive customer relationships to ensure repeat business.
• Provided customers with price information and handled financial transactions
• Recorded details regarding car issues to maintain proper documentation.
• Demonstrated product features and functions to engage potential customers.

• Delivered presentations for explaining technical information to non-technical stakeholders.
• Managed multiple projects simultaneously, delivered successful completion under tight deadlines.
• Programming and checking

1- BMW TOOLS

2- ISTA D

3- ISTA ++

• Programming and Checking
• Writing reports and sending to the warranty