Mohamed El-samman

• Increased customer satisfaction by resolving product tracks issues.( Treasury and Investment, Corporate services, Core operations, SAP, Business Intelligence and Collaboration and Integrations)
• Managed team of 96 employees, overseeing hiring, training, and professional growth of employees.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Participated in team-building activities to enhance working relationships.
• Exceeded goals through effective task prioritization and great work ethic.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Carried out day-day-day duties accurately and efficiently.
• Actively listen to customers' requests, confirming full understanding before addressing concerns.
• Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
• Guided organizational technology strategy and roadmaps.
• Led technology selection and rollout, focusing on organizational planning, provider contracts, and supplier service-level agreements.
• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
• Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes, and performance measurements to balance continuous innovation with responsible risk-taking.
• Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
• Worked well in team settings, providing support and guidance.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Applied effective time management techniques to meet tight deadlines.
• Demonstrated leadership skills in managing projects from concept to completion.
• Participated in team projects, demonstrating ability to work collaboratively and effectively
• Cultivated interpersonal skills by building positive relationships with others.
• Proven ability to learn quickly and adapt to new situations.
• Developed and maintained courteous and effective working relationships.
• Skilled at working independently and collaboratively in team environments.
• Developed strong communication and organizational skills through working on group projects
• Managed time efficiently in order to complete all tasks within deadlines
• Managed complex projects with multiple teams, ensuring effective collaboration to achieve desired results.
• Enhanced team performance by providing ongoing coaching, feedback, and professional development opportunities.
• Coordinated secure system access of users to various department systems and platforms.
• Led technical upgrade projects for business units by working and coordinating with consultants and developers for integrations.
• Liaised with other departments to minimize business interruptions and possible downtimes.
• Provided periodic updates on project progress to senior leadership, ensuring informed decision-making processes and strategic alignment.
• Delivered high-quality solutions within budget constraints through diligent cost control measures and risk mitigation strategies.
• Negotiated favorable contracts with vendors while maintaining product quality standards to support successful solution implementations at lower costs for business.

• Set strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Gained strong leadership skills by managing projects from start to finish.
• Leading Information Management and Disruptive Technology Strategy Team.
• Develop and Maintain ISMS Security Policies and Procedures, in Order to Ensure It's Up-to-date According to Standards (i.e. ISO 27001).
• Designing Institution Technical Architecture With Regards to Latest Technology to Achieve Best ROI.
• Development of Business Cases Highlighting TOC and ROI.
• Leading Change Advisory Board (CAB) With Regards to Infrastructure and Application Changes
• Project Manager of Implementing New Collaboration Suite.
• Lead and Supervised Four Different Teams in Implementation.
• Managed Implementation Across Four Different Entities.
• Successfully Finalized Project in Short Period of 3 Months.

Lead/Chair Committees and Task Force's Pertaining To:

• IMDT Strategy
• IMDT MS Office365 Implementation
• IMDT Security
• IMDT Service Tools
• IMDT Privileged Access Management Solution
• IMDT Chairman of Enterprise Architecture Board

• Preparing annual work plan of IT technical administration team, with respect to department's strategic objectives, short-term and long-term plans.
• Conduct meetings with department's Management to receive feedback/ determine potential projection of upcoming IT projects to be included in the annual work plan of the IT technical administration team.
• Preparing the IT technical team yearly budget plan, with regards to software licensing, hardware maintenance, systems upgrades, etc.
• Prepare IT technical team members yearly training programs, ensuring that each resource is acquiring the necessary training, competency and knowledge that is required for the department as well as in the best interest of the resource career path.
• Planning and scheduling the execution of the annual work plan in coordination with the department management.
• Supervise and monitor the execution of work plans, and ensure that each task is executed as planned and adequately meeting the intended objectives.
• Lead IT technical team members in planning, developing/configuring, implementing, testing activities related to the Enterprise Resource Management Planning “ERP” systems with respect to infrastructure, security, and environment readiness.
• Participate in the IT Department Project Management Steering Committee, to present and oversee the progress in IT projects implementations.

Lead/Chair Committees and Task Force's pertaining to:

• ERP Infrastructure Planning (i.e. SAP)
• ERP Security Upgrades
• ERP UAT and Training
• Privileged Access management solution
• Develop and maintain the IT Application Security Policies and Procedures, in order to ensure it's up-to-date according to standards (i.e. ISO 27001). /pp •
• Establish the Segregation of Duties, roles and authorization levels within the Bank's ERP solutions (i.e. SAP).
• Identify and document technical infrastructure specifications and requirements pertaining to SAP centered environment/solutions
• Technically lead teams in assigned projects related SAP infrastructure for hardware / software installation or upgrade. /pp • Design, install and maintain Business Object Infrastructure. /pp • Coordinate the maintenance of technical system information within Service Tools such as SAP Support Portal. /pp • Establish and implement innovative initiatives. /pp br /pp /pul li bu

Personnel Achievement:

• Had IDB Group save a total of 1 Million Saudi Riyal every year for SAP licenses on Business Planning and consolidation and Business Intelligence systems.
• Developed and implemented a Single Sign On “SSO” system, using existing Microsoft technologies, to integrate SAP and Active Directory, which resulted in saving 70,000 USD on IDB Group.
• Implemented a Microsoft solution to save IT Department the yearly fees to purchase the remote assistant applications.
• Recognized and trusted as the main focal point between SAP implementation partner and IDB in all technical aspects.
• Technical Participation and Involvement in various Enterprise Resourcing Planning solutions within the IDB computer processing environment(s):
• Enable and maintain remote access functionality for SAP.
• Organize SAP Basis, middleware and output devices.
• Support the installation and configuration of SAP hardware and software.
• Implementing and testing backup and recovery, high availability solutions, network, database and operating system configurations.
• Maintain active directory groups and assignments.
• Administer the SAP security infrastructure including segregation of duties /pp -
• (SOD), role creation / maintenance, network accounts, user profiles, authorization levels and revoking roles as required.
• Conduct an inventory of your SAP landscape including end-user and engine measurements.
• Mentoring, Training and provide knowledge sharing session to technical team members and non-technical staff members:
• Conducting technical knowledge transfer sessions to team members on all new and existing system implementations.
• Mentor and provide technical trainings to team members on existing and latest technology updates.
• Participate in training new IDB joiners on applications navigation, usage, access, etc.

Coordinates Application Vendor(s), Internal and External technology Reviews/Audits:

• Applying all internal/external audit findings and reporting the status of compliance to business users.
• Review and verify recommendations of Solution Vendors service reports
• Contribute in maintaining suitable documentation of ERP Solutions (i.e. SAP).
• Review Document and maintain security processes for all applications.

Achievements:

• Recognized and trusted as Project Manager for privileged access management solution across all IT department.
• Enhanced the entire Business Intelligence “BI” processing environment without any consultation and/or support from Vendor Solution Provider.
• Led most of the projects that integrates the SAP Infrastructure with IDB Technical infrastructure.
• Established and maintained documentations for all SAP Technical Instructions.
• Successfully planed and implemented the Information Security Policy at all IDB computer processing environments.

• SAP Technical Administrator Islamic Development Bank
• Set up the technical infrastructure for SAP–centered solutions
• Install and configure hardware and software.
  • Participate in evaluating and planning for hardware capacity as part of the Basis team member.
  • Assist in implementing and testing backup and recovery concepts, high availability solutions, as well as network, database, and operating system configuration.
  • Enabling remote access for SAP functionality.
  • Participate in technical support.
  • Organize SAP Basis, middleware, and output devices (printers, faxes, etc.)
  • Design and Build Security Authorizations
  • Assist in definition of and standardization of SAP Security.
  • Collaborate with application/business owners in design of security roles and authorization.
  • Build SAP roles and authorizations.
  • Document all SAP roles and authorisations in audit format.
  • Security Administration of Applications:
  • Responsible for administration of SAP security, role creation/maintenance based on business direction.
  • Document and maintain security processes for all applications.
  • Create user profile and network accounts.
  • Change/update security profiles as directed.
  • Security Compliance and Controls:
  o Collaborate and assist internal/external audits and provide programs and processes as required.
  o Ensure compliance to security policies, procedures, and control sets.
  o Perform system access reviews to ensure compliance witthe corporate security policies and standards.
  o Ensure that systems access is revoked as appropriate.
  • Maintain suitable documentation of SAP Solutions
  • Develop work update reports as required
  Personnel Achievement:
  •Developed and implemented the End User Access forms, and undertaking form that is currently being used by the entire IDBG.
  •Awarded leading performance for the entire period I was a SAP Technical Administrator.
  Achievements:
  Created all security designs and security policy from scratch to meet the project needs.
  Redesigned the HR security module to meet Audit requirements.

• Project Lead of Migration of New Entities to HQ Infrastructure.
• Designing SOE, Creation of SOE From Scratch to Roll Over Bank Network.
• Installation and Management of Server 03
• Managing Group Policies on Training Labs.
• Project Management for Lab Training.
• DB Creation for Asset Management.
• Creating Support Documentation.
• Machine Roll Outs.
• Proxy Management.
• AD Control.
• Group Policies Creation for Financial Planning Dept for Bank.
• Backup Control, Maintaining Regular Back up Servers for 730 Users.
• Installed and configured operating systems and applications.
• Installed, configured and maintained computer systems and network connections.
• Monitored system performance to identify potential issues.
• Researched and identified solutions to technical problems.
• Developed and implemented preventive maintenance procedures.
• Configured and tested new software and hardware.
• Tested new software and hardware prior to deployment.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Personal Achievements:
Recognized as Employee of the Year After Only 6 Months of Working in the Company of More Than 10,000 Employees.
Achievements:

• Created new Standard Operating Environment Including Documentation to replace 6 Year Old One.
• Successfully Migrated Whittaker Mac-naught Financial Planning Firm to the HBOS Australia IT Infrastructure Within 3 Months.
• Established Asset Management System.
• Created Intermediate Service Desk Ticket System
• Established and Maintained Documentation for All Retail Stores "cheat Sheets".

• Rollout of Workstations Including Backing up Profiles, Resolving SOE Problems, Imaging and Relocating Machines.
• Brake and Fix Issues, Hardware Replacement, Installation and Maintenance.
• Relocating Servers and Cabling Them as Required by Client.
• Building Servers From Scratch Which Includes Putting Racks Together Mounting Servers and Cabling Them Ready to Run.
• Installation of SANs and Cisco Switches.
• Testing Faulty Servers and Diagnosing Errors.

Leading Rollouts Teams.

• UQ Installation (team of 7)
• Family Court Project (team of 13)
• QLD Rail Installation (team of 3)
• Explains Work Instructions and Adapts, If Necessary, Pertinent General Methods and Procedures in Order to Meet Required Needs
• Server Maintenance.
• Troubleshooting Software and Hardware.
• Brake and Fix Issues, Hardware Replacement, Installation and Maintenance.
• Monitors System-processing Activities by Observing Computer Console, Peripherals, PDAs, Input, and Output to Ensure Maximum Throughput of Data.
• Server Maintenance and Installation.
• Performs Equipment Repair, Builds Cables, and Replaces Boards and Components to Identify or Remedy Failures.
• Cisco VOIP Phones or Cisco Switches Setting and Configurations
• Capacity Reports and Analyzing of Office Networks.
• Citrix Meta frame Maintenance
• Repair Microcomputer Components.
• Remote Assistance and System Rollout Remotely to Clients Throughout Australia.
• • Helping the Helpdesk Dept. With Their Problems, in Active Directory, ISDN, Meta frame.
• Creating Reports and Spread Sheets for Rollouts and System Transfers.
• Support Environment Included: MS Office, Application Support, Active Directory & Exchange Administration.
• Explains Work Instructions and Adapts, If Necessary, Pertinent General Methods and Procedures in Order to Meet Required Needs
• Server Maintenance.
• Remote Assistance and System Rollout Remotely to Clients Throughout Australia.
• Helping the Helpdesk Dept. With Their Problems, in Active Directory, ISDN, Meta frame.
• Creating Reports and Spread Sheets for Rollouts and System Transfers.
• Support Environment Included: MS Office, Application Support, Active Directory & Exchange Administration

Achievements

• Successfully Managed 3 Major Queensland Health Projects, in Deploying New Datacenter.
• Managed the University of Queensland Project for Implementing a Datacenter of 58 Servers to the Faculty of Science.
• Rolled Out BSA New Infrastructure in a Month Time While the Allocated Time Was 3 Months With two team members Instead of five.