Mohamed Ibrahim Elgazzar
Riyadh,Saudi Arabia
Summary
IT specialist with expertise in IT support, networking, and systems administration across Windows . Proficient in troubleshooting, LAN/WAN configurations, and Active Directory management solutions. Demonstrated project management skills and technical sales support, enhancing customer service and satisfaction
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
IT Support & Fire Alarm Systems Engineer
Roaa
cairo, Egypt
2022.01 - 2025.01
- Installed, configured, and maintained Fire Alarm and CCTV/IP systems.
- Performed preventive maintenance, troubleshooting, and technical support.
- Trained end-users on system operation and best practices.
- Supported sales activities, technical proposals, and client negotiations.
- Assisted customers in product selection and purchase decisions.
- Handled objections, negotiations, and closing sales.
- Provided after-sales support and customer assistance.
- Provided expert troubleshooting for reduced downtime and disruptions.
IT Specialist
Institute for Air War Studies
Cairo, Egypt
2020.01 - 2022.01
- Managed 150+ users via Active Directory.
- Installed and maintained IT infrastructure and e-learning systems.
- Performed data backup, recovery, and synchronization.
- Installed and maintained CCTV/IP camera systems.
- Provided staff training and technical support.
- Upgraded company's database system with enhanced security measures.
- Installed new hardware components for better computing power and efficiency.
- Monitored system performance regularly, ensuring optimal operation at all times.
Sales & Technical Support Specialist
Smart Company
kafr Elshaikh, Egypt
2015.01 - 2019.01
- Sold IT and low-current products while delivering technical consultations.
- Installed CCTV systems, both IP and Analog, alongside basic network setups.
- Assembled, upgraded, and troubleshot desktop PCs to ensure optimal performance.
- Configured routers and Wi-Fi networks to enhance connectivity.
- Applied software updates to improve system functionality.
- Provided high-quality remote support while maintaining a professional demeanour.
- Enhanced customer experience through detailed product information and demonstrations.
Education
Bachelor of Technology - Computer Science
Faculty of Computers and Information Kafr El-Sheikh University
Egypt 2015.08 - 2020.09
Skills
- IT support and networking
- Troubleshooting and help desk
- CCTV/IP installation
- Fire alarm systems
- Smart/network device setup
- Project management expertise
- Technical sales support
- Effective communication skills
- Organizational abilities
- Customer service excellence
- Attention to detail
- Time management strategies
- Adaptability in dynamic environments
- Ai tools
- Customer relationship management software proficiency
- Sales funnel optimization strategies
- Awareness of technological trends
Certification
- OOP & Python IEEE (2017)
- Diploma Java & Android Senior Step Center (2018)
- Diploma Android & Java New Horizons (2019)
- CCNA Udemy (2020)
- Flutter Udemy (2020)
- Fundamentals of IT Support & Networking Udemy (2020)
- MCSA Udemy (2021)
- Fire Alarm Systems Design & Maintenance (2022)
Languages
Arabic: Native
English: Good
Timeline
IT Support & Fire Alarm Systems Engineer
Roaa
2022.01 - 2025.01
IT Specialist
Institute for Air War Studies
2020.01 - 2022.01
Bachelor of Technology - Computer Science
Faculty of Computers and Information Kafr El-Sheikh University
2015.08 - 2020.09
Sales & Technical Support Specialist
Smart Company
2015.01 - 2019.01