Summary
Overview
Work history
Education
Skills
Certification
LANGUAGES
Timeline
Generic
MOHAMMAD BILAL AIJAZ

MOHAMMAD BILAL AIJAZ

Jeddah,Saudi Arabia

Summary

Aviation Operations Leader with 12+ years of experience driving high‑performance airport operations, ground handling, and passenger services across complex, high‑volume environments. Proven track record in leading frontline teams, optimizing station performance, and ensuring safety, regulatory compliance, and service excellence during peak Hajj & Umrah seasons. Expert in multi‑system DCS platforms and known for decisive leadership, operational resilience, and delivering seamless passenger and flight operations.

Overview

23
23
years of professional experience
1
1
Certification

Work history

Station Manager – Ground Operations

Kuwait Airways
Jeddah, Mecca Region
2019.12 - Current
  • Oversee all station operations, ensuring safe, efficient, and compliant delivery of ground‑handling, passenger services, and flight operations.
  • Lead and supervise airline staff and handling agents to maintain service quality and operational accuracy.
  • Coordinate with airport authorities, immigration, and security agencies to resolve issues and support smooth passenger flow.
  • Monitor on‑time performance, manage irregularities, and implement corrective actions to enhance operational efficiency.
  • Ensure strict adherence to safety, security, and regulatory standards across all station activities.

Supervisor – Ground Handling & Flight Operations

Kuwait Airways
Jeddah, Mecca Region
2018.05 - 2019.11

Supervised ground‑handling and flight‑operations activities, ensuring safe, compliant, and efficient turnaround processes. Led passenger‑handling teams in verifying travel documents, resolving discrepancies, and maintaining regulatory compliance. Coordinated with immigration, security, and airport authorities to support smooth passenger flow and on‑time performance. Provided guidance and oversight to junior staff, monitored service‑level standards, and proactively addressed operational issues to uphold safety, service quality, and airline procedures.

Senior Traffic Officer

kuwait Airways
Jeddah, Mecca Region
2015.05 - 2018.04

Here's a short, senior‑level version that still sounds strong and authoritative:

Supervised and validated all passenger documentation and travel information, ensuring full regulatory compliance and resolving discrepancies to maintain safe, efficient flight operations. Led and guided staff in proper verification procedures to uphold service and safety standards.

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Traffic Officer

Kuwait Airways
Jeddah, Mecca Region
2012.04 - 2015.04

Ensured thorough and accurate verification of all passenger travel documents, personal information, and booking details, contributing to safer and more efficient flight operations. This included cross‑checking identification, validating visa and entry requirements, confirming ticketing accuracy, and coordinating with immigration and security authorities to prevent discrepancies or operational delays. By maintaining strict compliance with airline and regulatory standards, consistently supported smooth passenger processing and minimized risks associated with documentation errors.

Customer Services / Check-In Officer

National Handling Services (NHS)
Jeddah
2008.01 - 2012.01
  • - Check-in, boarding control, flight closure, post-flight messaging for 50+ airlines
  • - VIP/CIP meet & assist, special passenger and denied boarding handling
  • - Crew handling, ticket issuance, PTA/MCO, excess baggage and fare recalculation
  • - Hajj & Umrah seasonal operations under high-volume conditions

Reservation Executive

Kanoo Travels
Jeddah
2007.01 - 2008.01
  • - Domestic & international reservations using Amadeus and Galileo
  • - Ticketing, auto-ticketing, PNR management, itinerary preparation
  • - Visa & passport validation, corporate fare construction

Brand Promoter

Impact Proximity
Jeddah
2003.01 - 2007.01
  • - Managed market promotions, product launches, and client engagement

Education

MBA - Human Resources

Global University

Bachelor of Commerce (B.Com) - Foreign Trade

Skills

  • Amadeus, Galileo, ALTEA DCS, SITA CUTE, MACS, E-MACS, E-MARS, WorldTracer, Passenger Handling, Boarding Control, VIP/CIP, Hajj & Umrah Ops, DGR, SMS, MS Office

Certification

  • - IATA Passenger Handling Training (Initial & Recurrent)
  • - Ramp Handling & Ramp Safety (Initial & Recurrent)
  • - Dangerous Goods Regulations (Categories 7.6, 8, 9, 10)
  • - Airside Safety & Human Factors (L1 & L2)
  • - Safety Management System (SMS – Level 2)
  • - Aviation Security Awareness & AVSEC Ground Handling
  • - WorldTracer Baggage Tracing System
  • - Emergency Response & Operational Safety Training
  • - Amadeus CRS & Galileo CRS Certification
  • - SITA CUTE & Multi-Airline DCS Platforms
  • - E-MACS & E-MARS (Emirates Mercator Systems)
  • - VIDEOCOM DCS – UNASCO

LANGUAGES

English (Professional), Arabic (Professional), Hindi (Native), Urdu (Native)

Timeline

Station Manager – Ground Operations

Kuwait Airways
2019.12 - Current

Supervisor – Ground Handling & Flight Operations

Kuwait Airways
2018.05 - 2019.11

Senior Traffic Officer

kuwait Airways
2015.05 - 2018.04

Traffic Officer

Kuwait Airways
2012.04 - 2015.04

Customer Services / Check-In Officer

National Handling Services (NHS)
2008.01 - 2012.01

Reservation Executive

Kanoo Travels
2007.01 - 2008.01

Brand Promoter

Impact Proximity
2003.01 - 2007.01

Bachelor of Commerce (B.Com) - Foreign Trade

MBA - Human Resources

Global University
MOHAMMAD BILAL AIJAZ