RANJEET PARIHAR
Indore,India
Summary
Dedicated and experienced professional with 13+ years of expertise in aviation and airport operations. Proven track record in turnaround coordination, managing ground services, and customer relations. Skilled in overseeing smooth airport operations, ensuring on-time flight handling, and providing excellent service to passengers. Expertise in handling VIP flights, coordinating with airline crews, and managing frontline customer interactions to ensure high levels of service quality and operational efficiency.
Overview
1
1
Certification
14
14
years of professional experience
Work history
TURNAROUND COORDINATOR
JEDDAH INTERNATIONAL AIRPORT
2024.02 - 2026.04
- Company Overview: SAUDIA GROUND SERVICES
- Managing operations for Saudia Airlines, Flyadeal, Flynas, Qatar Airways, Emirates, and VIP flights to ensure smooth and efficient ground handling services.
- Coordinating and overseeing all aspects of flight operations, including check-in, boarding, baggage handling, and aircraft turnaround.
- Supervising ground staff to ensure adherence to safety protocols and operational procedures.
- Handling VIP flights with a focus on providing exceptional and personalized services.
- Collaborating with other airlines and airport authorities to streamline processes and enhance customer satisfaction.
- Ensuring timely and efficient handling of all flight-related activities while maintaining high standards of service and safety.
- SAUDIA GROUND SERVICES
DUTY OFFICER & STATION IN-CHARGE
INDORE INTERNATIONAL AIRPORT
Indore, India
2021.05 - 2024.02
- Company Overview: MADHYA PRADESH
- Managed day-to-day operations of the airport, ensuring smooth and efficient functioning of all ground services.
- Supervised and coordinated the activities of the ground staff, ensuring compliance with safety and operational standards.
- Handled passenger queries and provided assistance in resolving issues, ensuring a high level of customer satisfaction.
- Led the management of airport logistics, including baggage handling, check-in procedures, and flight departure coordination.
- MADHYA PRADESH
- Assisted in employee training to enhance performance and product knowledge.
- Organised staff meetings, fostering effective communication within the team.
- Achieved optimal results by efficiently resolving customer complaints and queries.
- Addressed staff issues promptly, resulting in a harmonious working environment.
- Handled emergency situations, ensuring safety and well-being of all present.
SR CUSTOMER SERVICE EXECUTIVE
AI AIRPORT
Mumbai , India
2016.05 - 2021.05
- Company Overview: SERVICE
- Provided exceptional customer service by assisting passengers with inquiries, ticketing, and check-in processes.
- Managed customer complaints and resolved issues in a timely and efficient manner to ensure customer satisfaction.
- Coordinated with ground staff and other departments to ensure smooth operational processes.
- Supervised and trained junior customer service staff to improve team performance.
- Monitored flight schedules and provided up-to-date information to passengers regarding delays, cancellations, and gate changes.
- SERVICE
FRONT HOSPITALITY AND RELATIONSHIP MANAGER
INDORE INTERNATIONAL AIRPORT
2018.05 - 2021.02
- Company Overview: MADHYA PRADESH
- Managed customer relations and provided exceptional hospitality services in the lounge, ensuring a premium experience for passengers.
- Oversaw the lounge's daily operations, maintaining cleanliness, service standards, and guest satisfaction.
- Coordinated with airlines and VIP guests to arrange special services and accommodations.
- Supervised the lounge staff, ensuring proper training, motivation, and adherence to quality standards.
- MADHYA PRADESH
CUSTOMER SERVICE EXECUTIVE
AI AIRPORT
Mumbai , India
2012.05 - 2016.05
Education
BACHELOR OF EDUCATION (B.Ed.) - English Language
Devi Ahilya Vishwavidyalaya (DAVV)
Indore, Madhya Pradesh07.2023
POST GRADUATE DIPLOMA IN MANAGEMENT (PGDM) - Marketing
Indian Institute of Management (IIM)
Indore, Madhya Pradesh06.2017
BACHELOR OF ARTS (BA) - Communication English
RTM Nagpur University
Maharashtra 06.2011
Skills
- Front Desk Reservation
- Load and Trim for ATR 70/72
- Load and Trim for Airbus 319
- Load and Trim for Airbus 320
- Load and Trim for Airbus 320 Neo
- Load and Trim for Airbus 321
- Altea Amadeus DC-CM Supervisory
- Basic DCS Check-in in SITA Systems
- DGR Category 10
- SITA LDP
- DGR Category 08/10
- Turnaround Coordination
- Flight Operations Management
- Ground Service Coordination
- Customer Relationship Management
- Airport Operations
- VIP Flight Handling
- Check-in and Boarding Procedures
- Crew Coordination
- Safety and Security Compliance
- Conflict Resolution
- Front Desk Operations
Certification
- Front Desk Reservation - Air India Training Center
- Load and Trim for ATR 70/72, Airbus 319, 320, 320 Neo, 321 - Air India Training Center
- Altea Amadeus DC-CM Supervisory - Air India Training Center
- Basic DCS Check-in in SITA Systems - Air India Training Center
- DGR Category 10 - Air India Training Center
- SITA LDP - Air India Training Center
- DGR Category 08/10 - SGS Academy, Jeddah
Personal Information
- Passport Number: N2925886
- Passport Place Of Issue: Bhopal
- Passport Expiry Date: 09/17/25
- Date of birth: 03/06/87
- Gender: Male
- Nationality: Indian
- Marital status: Single
Custom
I hereby declare that the above-mentioned information is true and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
TURNAROUND COORDINATOR
JEDDAH INTERNATIONAL AIRPORT
2024.02 - 2026.04
DUTY OFFICER & STATION IN-CHARGE
INDORE INTERNATIONAL AIRPORT
2021.05 - 2024.02
FRONT HOSPITALITY AND RELATIONSHIP MANAGER
INDORE INTERNATIONAL AIRPORT
2018.05 - 2021.02
SR CUSTOMER SERVICE EXECUTIVE
AI AIRPORT
2016.05 - 2021.05
CUSTOMER SERVICE EXECUTIVE
AI AIRPORT
2012.05 - 2016.05
BACHELOR OF EDUCATION (B.Ed.) - English Language
Devi Ahilya Vishwavidyalaya (DAVV)
POST GRADUATE DIPLOMA IN MANAGEMENT (PGDM) - Marketing
Indian Institute of Management (IIM)
BACHELOR OF ARTS (BA) - Communication English
RTM Nagpur University