MOHAMMED KALFOUT
Customer Services Supervisor
King Abdullah Economic City, Jeddah
Summary
Skilled Customer Service professional with extensive experience providing first- class service within office and call center settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to professional development, achieving strong results, and applying consistent best practices.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
11
11
Certifications
2
2
Languages
Work History
Customer Services Supervisor
SAUDIA (Saudi airlines)
KAEC, Jeddah
11.2021 - Current
- Set and managed policies for concierge services and guest relations.
- Reviewed upcoming events and planned for expected challenges.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Trained junior team members in customer service strategies and property policies.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
Customer Services Team Leader
SAUDIA (Saudi airlines)
Madinah
03.2020 - 11.2021
- Evaluated team by reviewing customer feedback and key performance indicators.
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Strategically scheduled staff for peak business hours for adequate coverage.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Reservation and Ticketing Team Leader
SAUDIA (Saudi airlines)
Madinah
12.2018 - 03.2020
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Sales Consultant
SAUDIA (Saudi airlines)
Madinah
08.2015 - 12.2018
- Worked flexible hours across night, weekend and holiday shifts.
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
Receptionist
DarAlshefa polyclinics
Yanbu, Madinah
03.2015 - 08.2015
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Cashier
Saadeddin Pastry
Yanbu, Madinah
01.2012 - 03.2015
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Education
BBA - Management Information Systems
Taibah University
Yanbu, Al Madinah, Saudi Arabia 09.2012 - 01.2023
High School Diploma -
Zaki Mubarak
Cairo, Egypt 09.2008 - 05.2011
Skills
Travel bookings
undefinedCertification
Basic Microsoft office outlook
Timeline
Customer Services Supervisor
SAUDIA (Saudi airlines)
11.2021 - Current
Customer Services Team Leader
SAUDIA (Saudi airlines)
03.2020 - 11.2021
Reservation and Ticketing Team Leader
SAUDIA (Saudi airlines)
12.2018 - 03.2020
Sales Consultant
SAUDIA (Saudi airlines)
08.2015 - 12.2018
Receptionist
DarAlshefa polyclinics
03.2015 - 08.2015
BBA - Management Information Systems
Taibah University
09.2012 - 01.2023
Cashier
Saadeddin Pastry
01.2012 - 03.2015
High School Diploma -
Zaki Mubarak
09.2008 - 05.2011
Basic Microsoft office outlook
Airline’s geography
Amadeus basic Tickets
Customer protection rights regulation
English for meetings (Webinar)
Cyber security
Listening skills
Email, social media, and First Attaché Best Practice Workshop
Intro to airlines
Telephone communication skills
Amadeus Altea desktop1
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