Summary
Overview
Work History
Education
Skills
Certification
VISA DETAILS
Timeline
Generic
Mohammed Rafi

Mohammed Rafi

JEDDAH

Summary

Seasoned Field Support Engineer with background in troubleshooting, maintenance, and system support. Known for strong technical acumen and ability to resolve complex issues efficiently. In previous roles, contributed to improved system performance and customer satisfaction through responsive field support and proactive preventive measures. Skilled in simplifying technical jargon for non-technical staff, promoting smoother operations across departments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Field Support Engineer

STC Solutions
ALKHAFJI
07.2022 - 10.2024
  • Prepared detailed reports on installation activities, system malfunctions, and resolutions, aiding in future reference and analysis.
  • Assisted in the design and implementation of network systems, optimising connectivity and data flow across organisations.
  • Offered remote support via phone and email, quickly addressing client concerns and maintaining high service standards.
  • Collaborated with IT teams to develop and implement system improvements, contributing to long-term solutions.

ADMININISTRATOR

MUSCLE EMPORIUM
HYDERABAD
01.2018 - 10.2019
  • Answering and directing phone calls to relevant staff
  • Scheduling meetings and appointments
  • Taking notes and minutes in meetings
  • Ordering and taking stock of office supplies
  • Being a point of contact for a range of staff and external stakeholders
  • Processing and directing mail and incoming packages or deliveries

HR ADMIN ASSISTANT

JAMUNA CONSTRCTION AND SERVICES
MUAITHER DOHA
07.2016 - 11.2017
  • Responsible for processes all procedures for Company and Taskforce new hires
  • Responsible for process documents of new hires (Internal and External, and their visa's letters
  • Responsible for prepares Staff Contracts and ID cards
  • Responsible for process staff vacations, MCO flight coupons and for their eligible dependents
  • Responsible for processing staff promotions, Increments, Transfer Papers, Renewal and Terminations
  • Responsible to check the employee's daily time attendance and ensure the accuracy of their work hours, overtime, absences, and leave
  • Responsible for health and safety issues of the employees, managing and furnishing the health insurance card and QID and communicate with superior for other matters pertaining on the concern of the employees
  • Familiar with HR system.

ADMINISTRATOR/TIME KEEPER

KENTECH QSGTL MAINTENANCE TEAM
RAS LAFFAN DOHA
02.2015 - 03.2016
  • Preparing time sheet
  • Maintain time record
  • Submit daily attendance sheet to QSGTL
  • Tracking daily punch record of employee
  • Preparing daily work order into soft copy and submit into IT section
  • Taking assign into work order after submitting files into IT section
  • Submitting daily timesheet into hot line
  • Maintaining all records into both soft and hard copy and file it for audit purpose

SALES & MARKETING

BABA FABRICATION
HYDERABAD
06.2013 - 01.2015
  • Formulated and submitted marketing and sales reports to brief management regarding developments and milestones.
  • Coordinated with sales and marketing teams to align project delivery with broader business strategies, enhancing brand reputation.
  • Coordinated with marketing and sales teams to provide technical insights for product promotion and customer engagement strategies.

SALES & MARKETING EXCUITIVE

MUSCLE EMPORIUM
HYDERABAD
02.2007 - 03.2013
  • Managed relationships with key clients to foster loyalty and repeat business.
  • Spearheaded digital marketing campaigns across social media, email, and Google Ads.
  • Established partnerships with external agencies for creative and logistical support.
  • Created content for marketing materials, including brochures, newsletters, and website updates.

Education

MASTER OF COMMERCE (M.COM) - Computer Technology

OSMANIA UNIVERSITY
01.2007

Bachelor of Commerce and Administration (B.Com Computers) - Computer Technology

OSMANIA UNIVERSITY
01.2004

Skills

  • OPERATING SYSTEM: Windows 2000, XP, Win 7, and Vista
  • MS Office: Word, Excel, PowerPoint
  • Accounting software: Peachtree, Tally, and QuickBooks
  • TAS: Time Attendance System
  • Computer Repair and Troubleshooting
  • Computer Networking and Installation
  • Microsoft Windows and Office Application
  • Technical support knowledge
  • Incident Management
  • Application support
  • On-Site Maintenance
  • Remote Support
  • Customer Support

Certification

  • VALID SAUDI DRIVING LICENSE

VISA DETAILS

  • TRANSFERABLE VISA

Timeline

Field Support Engineer

STC Solutions
07.2022 - 10.2024

ADMININISTRATOR

MUSCLE EMPORIUM
01.2018 - 10.2019

HR ADMIN ASSISTANT

JAMUNA CONSTRCTION AND SERVICES
07.2016 - 11.2017

ADMINISTRATOR/TIME KEEPER

KENTECH QSGTL MAINTENANCE TEAM
02.2015 - 03.2016

SALES & MARKETING

BABA FABRICATION
06.2013 - 01.2015

SALES & MARKETING EXCUITIVE

MUSCLE EMPORIUM
02.2007 - 03.2013
  • VALID SAUDI DRIVING LICENSE

MASTER OF COMMERCE (M.COM) - Computer Technology

OSMANIA UNIVERSITY

Bachelor of Commerce and Administration (B.Com Computers) - Computer Technology

OSMANIA UNIVERSITY
Mohammed Rafi