Omar Belbeisi
Riyadh,Saudi Arabia
Summary
Skilled application support engineer with years of experience providing technical support for software applications. Demonstrates talent for guiding and assisting users with successful software use. Possesses exemplary problem-solving and customer service skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain the full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Senior Application Support Specialist
Health Matrix
Riyadh, Saudi Arabia
2017.07 - Current
- Responded to ticket requests quickly and helpfully to deliver excellent customer service.
- Communicated application status requests to customers, advising on completion timeframes.
- Understood complex business processes and corresponding data flows for improved systems support.
- Ran training sessions to educate staff on new software and systems for improved understanding.
IT Help Desk Agent
Nawah Healthcare
Riyadh, Saudi Arabia
2013.11 - 2017.06
- Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.
- Configured and maintained internal lab servers, workstations, and group policies for smooth operations.
- Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
- Recommended and implemented configuration changes and system additions to optimize performance.
Education
Bachelor's degree - Networking
Philadelphia University
Amman, Jordan 2009.09 - 2013.01
Skills
- Root cause analysis
- Application installations
- Software diagnosis
- Customer support needs assessment
- Customer service expert
- Application support
- Desktop support
- Staff education and training
Languages
Arabic
Native
English
Advanced
Certification
- ITIL v4 Certified
- Microsoft Power Automate
- Administrator for mange engine service desk plus
- Administration in Kaspersky Antivirus
- Administration in Microsoft Office 365
Timeline
Senior Application Support Specialist
Health Matrix
2017.07 - Current
IT Help Desk Agent
Nawah Healthcare
2013.11 - 2017.06
Bachelor's degree - Networking
Philadelphia University
2009.09 - 2013.01