RAMESH P SELVAM
Madina
Summary
Result-driven professional with over 13 years of experience across service desk, technical & Application support domain
Overview
20
20
years of professional experience
1
1
Certification
Work History
IT System Administrator
Al-Mardoof Contracting Company
08.2023 - Current
- Troubleshooting hardware and software issues
- Responding to end-user support requests
- Installing and maintaining hardware and computer peripherals
- Installing and upgrading operating systems and computer software
- Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network, and peripheral equipment problems; make repairs and corrections where required
- Advising on software or hardware upgrades
- Completing job reports and ordering supplies
- Administer servers, desktop computers, printers, routers, switches, firewalls, office 365 Admin portal, phones, personal digital assistants, smartphones, software deployment, security updates, and patches
- Managing and maintaining Active Directory (AD) Server, including user account management, group policies, and domain services
- Configuring and managing RADIUS (Remote Authentication Dial-In User Service) for secure network access and authentication
- Liaise with the various business units and discuss the desired workflows and application functionality to support them
- Managing Backups
- Responsible for updating the content on the almardoof website
- Act as a liaison between the end user, Technology team, and outside vendors
- Conduct periodic reviews of the application vendor's performance and submit reports on it
- Maintaining IT Assets
- Advising on software or hardware upgrades
IT System Administrator
REDCO Construction, Almana
02.2023 - 07.2023
- Taking ownership of operational issues and supervising both short-term resolution and development of preventive measures for the longer term
- Implementing procedures to facilitate a high-quality customer experience, while adhering to the SLAs
- Communicating application problems and issues to key stakeholders, including development teams and end users
- Implementing and maintaining LANs and Servers; maintaining the company’s network and troubleshooting site networks
- Troubleshooting problems reported by users (all Windows, Desktop, and Application issues)
- Configuring Active Directory and storage servers; managing user accounts and providing share and security-level permissions
- Managing IT Operations of Redco Construction Almana
- Installing and configuring NAS storage systems; scheduling Backups in Microsoft Azure
- Configuring and troubleshooting Printers, Scanners, and Plotters; installing and configuring AutoCAD, and Primavera
- Configuring, monitoring, maintaining, and troubleshooting Firewall (Sophos UTM9.0 Firewall, XG Firewall)
- Configuring Site-to-Site VPN; managing and creating email accounts on the Office 365 Admin portal
- Managing Office 365 Admin portal
- Maintaining SOPHOS Intercept X Endpoint Protection Antivirus (SOPHOS Central); managing AVAYA Telephone System
- Administering the integrity, availability, and confidentiality of targets as defined via a risk-based approach
- Monitoring network maintenance activities and ensuring prompt troubleshooting of network problems
- Preparing and maintaining servers, network documentation, and procedures, addressing performance bottlenecks, and ensuring maximum network uptime
- Investigating, recording, and provisioning Thematic Analysis on failed changes, unauthorized changes, and changes resulting in major incidents
IT Network & System Engineer
Qatar Electro Mechanical Group
11.2009 - 01.2010
- Providing day-to-day maintenance of the school-wide network, ensuring optimal performance and availability
- Managing Windows Server, School MIS, and related users, groups, and accounts, ensuring appropriate access rights
- Managing Data Backups to ensure data integrity and availability
- Managing, and creating email accounts on Active Directory and Exchange server
- Installation, configuration, and maintenance of all client software applications
- Configuring, monitoring, maintaining, and troubleshooting Firewall (UTM Firewall)
- Managing school Wireless Access Points and CCTV Systems
- Developing and maintaining an accurate inventory of all IT equipment
Desktop Support
Micro India Business Machine
06.2005 - 10.2009
- Attended user calls and troubleshot issues; installed new hardware and software in each PC
- Installed Windows client operating systems and configured email accounts, including troubleshooting
- Installed and configured Microsoft Windows Operating System; repaired and troubleshot PCs and internet issues
- Maintained and troubleshot LAN; assembled PCs and installed operating systems
- Executed cabling, installed, and configured Network Operating System (Windows XP, Windows Server 2000, 2003)
- Ensured that all server hardware, operating systems, software, and procedures aligned with organizational standards
- Supported development teams on system deployments and performance optimizations
- Provided documentation of configuration and troubleshooting procedures to facilitate other team members and departments; monitored and identified system performance issues
Education
B.Sc. -
Computer Science
Skills
IT Support Desk Operations Management
System Administration Installation & Configuration IT Infrastructure/Networking
Root Cause Analysis Service Delivery Management
Process Compliance Resource Optimization
Cross-Functional Coordination
SLA/TAT Management
Certification
- Microsoft Azure Administrator (AZ 104)
- Microsoft 365 Administrator (MS-102)
- Microsoft Certified System Administrator (MCSA)
- Microsoft Certified Technology Specialist – (MCTS)
- Microsoft Certified Professional (MCP)
- Diploma in Computer Application (DCA)
Target Industry
Open
Training
- VMware (VCA)
- ManageEngine – Endpoint Management & Security
- HPSM – Service Manager
- Iconnect – Helpdesk Case Management System
Target Functional Area
Network & System Administrator
Personal Information
- Location Preference: Open
- Visa: Work Visa With NOC
- Visa Expiry: NA
- Passport Number: S2368766
- Date of Birth: 06/10/83
- Nationality: India
- Driving License: Valid Qatar Driving License
- Marital Status: Married
Timeline
IT System Administrator
Al-Mardoof Contracting Company
08.2023 - Current
IT System Administrator
REDCO Construction, Almana
02.2023 - 07.2023
IT Network & System Engineer
Qatar Electro Mechanical Group
11.2009 - 01.2010
Desktop Support
Micro India Business Machine
06.2005 - 10.2009
B.Sc. -
Computer Science
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