RAMESH P SELVAM
Madina
Summary
Result-driven professional with over 13 years of experience across service desk, technical & Application support domain
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT System Administrator
Al-Mardoof Contracting Company
08.2023 - Current
- Troubleshooting hardware and software issues
- Responding to end-user support requests
- Installing and maintaining hardware and computer peripherals
- Installing and upgrading operating systems and computer software
- Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network, and peripheral equipment problems; make repairs and corrections where required
- Advising on software or hardware upgrades
- Completing job reports and ordering supplies
- Administer servers, desktop computers, printers, routers, switches, firewalls, office 365 Admin portal, phones, personal digital assistants, smartphones, software deployment, security updates, and patches
- Managing and maintaining Active Directory (AD) Server, including user account management, group policies, and domain services
- Configuring and managing RADIUS (Remote Authentication Dial-In User Service) for secure network access and authentication
- Liaise with the various business units and discuss the desired workflows and application functionality to support them
- Managing Backups
- Responsible for updating the content on the almardoof website
- Act as a liaison between the end user, Technology team, and outside vendors
- Conduct periodic reviews of the application vendor's performance and submit reports on it
- Maintaining IT Assets
- Advising on software or hardware upgrades
IT System Administrator
REDCO Construction, Almana
01.2011 - 07.2023
- Taking ownership of operational issues and supervising both short-term resolution and development of preventive measures for the longer term
- Implementing procedures to facilitate a high-quality customer experience, while adhering to the SLAs
- Communicating application problems and issues to key stakeholders, including development teams and end users
- Implementing and maintaining LANs and Servers; maintaining the company’s network and troubleshooting site networks
- Troubleshooting problems reported by users (all Windows, Desktop, and Application issues)
- Configuring Active Directory and storage servers; managing user accounts and providing share and security-level permissions
- Managing IT Operations of Redco Construction Almana
- Installing and configuring NAS storage systems; scheduling Backups in Microsoft Azure
- Configuring and troubleshooting Printers, Scanners, and Plotters; installing and configuring AutoCAD, and Primavera
- Configuring, monitoring, maintaining, and troubleshooting Firewall (Sophos UTM9.0 Firewall, XG Firewall)
- Configuring Site-to-Site VPN; managing and creating email accounts on the Office 365 Admin portal
- Managing Office 365 Admin portal
- Maintaining SOPHOS Intercept X Endpoint Protection Antivirus (SOPHOS Central); managing AVAYA Telephone System
- Administering the integrity, availability, and confidentiality of targets as defined via a risk-based approach
- Monitoring network maintenance activities and ensuring prompt troubleshooting of network problems
- Preparing and maintaining servers, network documentation, and procedures, addressing performance bottlenecks, and ensuring maximum network uptime
- Investigating, recording, and provisioning Thematic Analysis on failed changes, unauthorized changes, and changes resulting in major incidents
IT Network & System Engineer
Qatar Electro Mechanical Group
11.2009 - 01.2010
- Providing day-to-day maintenance of the school-wide network, ensuring optimal performance and availability
- Managing Windows Server, School MIS, and related users, groups, and accounts, ensuring appropriate access rights
- Managing Data Backups to ensure data integrity and availability
- Managing, and creating email accounts on Active Directory and Exchange server
- Installation, configuration, and maintenance of all client software applications
- Configuring, monitoring, maintaining, and troubleshooting Firewall (UTM Firewall)
- Managing school Wireless Access Points and CCTV Systems
- Developing and maintaining an accurate inventory of all IT equipment
Desktop Support
Micro India Business Machine
06.2005 - 10.2009
- Attended user calls and troubleshot issues; installed new hardware and software in each PC
- Installed Windows client operating systems and configured email accounts, including troubleshooting
- Installed and configured Microsoft Windows Operating System; repaired and troubleshot PCs and internet issues
- Maintained and troubleshot LAN; assembled PCs and installed operating systems
- Executed cabling, installed, and configured Network Operating System (Windows XP, Windows Server 2000, 2003)
- Ensured that all server hardware, operating systems, software, and procedures aligned with organizational standards
- Supported development teams on system deployments and performance optimizations
- Provided documentation of configuration and troubleshooting procedures to facilitate other team members and departments; monitored and identified system performance issues
Education
B.Sc. -
Computer Science
Skills
IT Support Desk Operations Management
System Administration Installation & Configuration IT Infrastructure/Networking
Remote support
Network administration
Active directory
Server management
Software installation
Network configuration
System upgrades
LAN and WAN control
Network architecture
Technical support
Wireless networking
User support
Virus protection
Teamwork and collaboration
Certification
- Microsoft Azure Administrator (AZ 104)
- Microsoft 365 Administrator (MS-102)
- Microsoft Certified Professional (MCP)
- Diploma in Computer Application (DCA)
Target Industry
Open
Target Functional Area
Network & System Administrator
Personal Information
- Location Preference: Open
- Visa: Work Visa With NOC
- Visa Expiry: NA
- Passport Number: S2368766
- Date of Birth: 06/10/83
- Nationality: India
- Driving License: Valid Qatar Driving License
- Marital Status: Married
Timeline
IT System Administrator
Al-Mardoof Contracting Company
08.2023 - Current
IT System Administrator
REDCO Construction, Almana
01.2011 - 07.2023
IT Network & System Engineer
Qatar Electro Mechanical Group
11.2009 - 01.2010
Desktop Support
Micro India Business Machine
06.2005 - 10.2009
B.Sc. -
Computer Science