Wael Al-Derdery Omar Othman
Riyadh,01
Summary
Dynamic Technical Support Supervisor at Saudi National Bank with expertise in network troubleshooting and customer support management. Proven track record in enhancing service quality through effective training programs and proactive issue resolution. Skilled in analyzing support data to drive system improvements, fostering a collaborative team environment for optimal performance.
Overview
6
6
years of professional experience
Work History
Technical Support Supervisor
Saudi National Bank
10.2016 - 08.2018
- Supervised technical support team, ensuring prompt resolution of customer inquiries and issues.
- Implemented training programs for new staff, enhancing service quality and team performance.
- Analyzed support ticket trends to identify recurring issues, recommending system improvements.
- Coordinated communication between departments to streamline problem-solving processes.
- Analyzed technical support data to identify trends and common issues, proactively addressing concerns before they escalated further.
Service Center Coordinator
AMNCO
01.2016 - 10.2016
- Managed scheduling and dispatching of technicians to optimize service delivery efficiency.
- Monitored inventory levels, ensuring availability of essential supplies for uninterrupted operations.
- Coordinated with team members to ensure timely completion of tasks, resulting in improved service delivery.
Sales Representative
Fine Hygienic Paper Co
05.2013 - 12.2015
- Developed and maintained strong customer relationships to drive sales growth.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with marketing team to execute promotional campaigns effectively.
- Analyzed customer feedback to enhance service delivery and product offerings.
- Trained new team members on sales techniques and company policies.
Data Entry
Alawi Tunsi
01.2013 - 04.2013
- Streamlined workflow for pathologists by efficiently managing case files and data entry tasks.
- Improved patient registration process by streamlining data entry and reducing wait times.
- Streamlined data entry processes, improving overall efficiency and reducing errors in the system.
- Streamlined data entry processes for increased efficiency in managing information resources.
Education
Diploma - Computer Maintenance
Al-Danga Academy For Computer Science And Languages
Sudan 03-2011
Diploma - Computer Science
Al-Ribat National University
Sudan 01-2011
Skills
- Network troubleshooting
- Ticketing system proficiency
- Remote support
- Software diagnostics
- Customer support management
- Hardware diagnostics
Timeline
Technical Support Supervisor
Saudi National Bank
10.2016 - 08.2018
Service Center Coordinator
AMNCO
01.2016 - 10.2016
Sales Representative
Fine Hygienic Paper Co
05.2013 - 12.2015
Data Entry
Alawi Tunsi
01.2013 - 04.2013
Diploma - Computer Maintenance
Al-Danga Academy For Computer Science And Languages
Diploma - Computer Science
Al-Ribat National University