Strategic IT professional brings a solid record of high-quality performance in fast-paced environments. Adept at communicating with cross-functional teams to implement solutions. Possesses strong judgment and reasoned thinking.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT support Engineer
Al. Samaya Co. Ltd, Designation
03.2018 - Current
Responding to support requests assigned from the helpdesk system regarding hardware, software, and networking
Installing and Configuring Network Devices such as Router & switches
Support for Installing and maintaining hardware and computer peripherals (printers, scanners, etc.) & associated cabling
Sound knowledge for configuring Wireless LAN Controllers & Access points
Structure and designing experience for network UTP cabling and Fiber Optic Splicing and Cabling
Server room Design & Dressing for Industry and organization
Troubleshooting networking issues on LAN, network access, mails, internet, etc
(hard disk repair
, RAM installation, laptop LED replacement)
Network Support Executive
NHIT, Designation
01.2015 - 03.2018
Contact users to find out the nature of the problem and rectifying the issue via local or remote access of the task
Ability to handle routine network operations such as troubleshooting issues
Identify potential system bugs / Vulnerability impacting the network and fixed the same as per recommendation
User Management in Active Directory Domain Services
Troubleshooting physical media's like Modem, switch, router etc
Overseeing security of all systems and fixing faulty equipment's
Responsible for diagnosing & resolving hardware, software, networking and infrastructure issues
Handling incoming incidents via the phone / e-mail promptly and effectively
Monitoring network and bandwidth usage.
Computer Network Technician
C Cube Technologies, Designation
09.2013 - 08.2014
Onsite / offsite Peripheral problems identification and solving Repairs
Working with customers/employees to identify computer problems
Handling server operating system and software's of windows platform
Logging and keeping records of customer/employee queries
Assembling & dissembling all kinds of computer and printers