Saif ELGafy
Riyadh,saudi arabia
Summary
Dynamic professional with expertise in information retrieval and e-commerce platform usage, complemented by strong ERP systems knowledge. Demonstrates strategic thinking and negotiation expertise, effectively utilising customer relationship management software to enhance client interactions. Known for self-motivation and stress tolerance, with a proven ability to manage filing systems efficiently. Career goals include leveraging public speaking skills to drive organisational success and further develop MRP/ERP systems proficiency.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Sales representative
Dr.scent for aroma oil & diffusers
Riyadh, Riyadh Region
2025.09 - Current
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
- Fostered strong customer relationships through exceptional service.
- Conducted market analysis to anticipate future trends and adjust strategies accordingly.
- Expanded client base through targeted outreach initiatives.
- Built lasting relationships with clients through customer service interactions.
Purchasing assistant
Al Mazak El Zaki for events
Riyadh, Riyadh Region
2024.11 - 2025.08
- Maintained accurate supplier records using database management systems.
- Monitored market trends for better negotiation of prices and terms.
- Processed purchase orders to ensure timely delivery of goods.
- Supported budgeting process by providing data on anticipated purchases.
- Monitored stock levels, preventing inventory shortages.
- Analysed supply chain performance, identifying areas for improvement.
Sales and customer service representative
Craft Wood & Furniture
Dammam, Saudi Arabia
2023.10 - 2024.09
- Initiated outbound calls to prospective customers, presenting product offerings and addressing inquiries.
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
- Resolved or escalated customer issues for high levels of satisfaction.
- Recorded information about inquiries and complaints within internal database.
- Cultivated relationships with existing clients, identifying upsell opportunities and maximising sales potential.
- Updated customer databases with accurate and current information.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Monitored and reported on sales performance, identifying areas for improvement and growth.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Co-operated closely with logistics department to ensure timely deliveries.
Sales and customer service representative
Flexi Foods
Cairo, Egypt
2021.10 - 2023.09
- Provided detailed product information for informed buying decisions.
- Assisted customers with varying questions using product knowledge and service expertise.
- Utilised knowledge of company products and services for increased sales.
- Conducted product demonstrations to increase consumer interest.
- Collaborated with the team to meet monthly sales targets.
- Set appointments with field teams to carry out service changes or deliver new products.
- Followed scripts when answering common customer questions.
- Assessed customer needs to tailor product recommendations to individual requirements.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
Sales officer
El Emam For Traiding Cars
Cairo, Egypt
2019.11 - 2021.07
- Identified new leads through data mining and telesales to meet set targets.
- Understood customer needs to craft exceptional sales journeys.
- Maintained contact with customers throughout sales and pre-delivery process.
- Presented sales data and insights to leadership to aid strategy development and planning.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of [Product or Service].
- Analysed sales data to identify areas for improvement.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Generated new leads and opportunities to maximise revenue.
Education
Bachelor's degree - Economics & Mangement
6 October University
Egypt 2019.10 - 2023.07
Skills
- Information retrieval
- E-Commerce platform usage
- Customer relationship management software
- Negotiation expertise
- Strategic thinking
- Filing systems knowledge
- Self-motivation
- Physical stamina
- Stress tolerance
- Strong erp systems knowledge
- Public speaking
- MRP/ERP systems
- Expert Microsoft Office
Languages
3,6
Languages
Arabic
Native
English
Upper intermediate
Timeline
Sales representative
Dr.scent for aroma oil & diffusers
2025.09 - Current
Purchasing assistant
Al Mazak El Zaki for events
2024.11 - 2025.08
Sales and customer service representative
Craft Wood & Furniture
2023.10 - 2024.09
Sales and customer service representative
Flexi Foods
2021.10 - 2023.09
Sales officer
El Emam For Traiding Cars
2019.11 - 2021.07
Bachelor's degree - Economics & Mangement
6 October University
2019.10 - 2023.07