Salma Alarfaj
Riyadh
Overview
2
2
years of professional experience
Work History
Business Development Specialist
TWAZN
Riyadh, Saudi Arabia
09.2024 - Current
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Developed and executed strategic sales plans, resulting in increased revenue and profitability for the company.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to achieve desired results.
Membership Officer
U.S.-Saudi Business Council
Riyadh, Saudi Arabia
08.2024 - Current
- Effectively resolved membership inquiries by providing prompt assistance and accurate information through email, phone calls, and in-person meetings.
- Streamlined the member onboarding process, resulting in higher satisfaction rates and quicker integration into organizational activities.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Proactively managed client correspondence and recorded tracking and communications.
- Established strong relationships with key stakeholders by attending industry events as a representative of the organization.
Founder and Reviewer
Learnology
Remote
03.2024 - Current
- Identified areas for potential improvements within reviewed materials, providing actionable recommendations to researchers.
- Ensured consistency across multiple review projects by maintaining strict adherence to established guidelines.
- Reviewed papers for inconsistencies, linguistic errors, poor academic writing, and weaknesses.
Quality and Development Specialist
Arab Open University
10.2022 - 08.2024
- Monitored and proposed measures to correct and improve the outputs to meet quality standards
- Worked within a team to obtain institutional accreditation
- Contributed to several initiatives that enhanced the general environment of the workplace
- Prepared, distributed, and implemented quality assurance policies and procedures
- Worked within a team to organize events and workshops related to quality and strategic planning
Education
Associate Diploma - Visual Design and Digital Marketing
Anas Academy For Visual Arts
Remote01.2025
MA - English and American Literature
University of Kent
Kent, UK11.2021
BA - English Language and Literature
Imam Muhammad Ibn Saud University
Riyadh, KSA05.2020
Skills
- Client acquisition
- Social Media Marketing
- Proposal Writing
- Research and analysis
- Business development and planning
- Problem-Solving
- Time Management
- Excellent Communication
Timeline
Business Development Specialist
TWAZN
09.2024 - Current
Membership Officer
U.S.-Saudi Business Council
08.2024 - Current
Founder and Reviewer
Learnology
03.2024 - Current
Quality and Development Specialist
Arab Open University
10.2022 - 08.2024
Associate Diploma - Visual Design and Digital Marketing
Anas Academy For Visual Arts
MA - English and American Literature
University of Kent
BA - English Language and Literature
Imam Muhammad Ibn Saud University